Ashley Wellington
Memphis,TN
Summary
Accomplished Lead Certified Medical Assistant with a proven track record of thriving in fast-paced healthcare settings, showcasing expertise in clinical leadership and patient care coordination. Excelled in enhancing patient outcomes through effective communication and medical office management. Offers strong dedication to informed patient care, administrative excellence Highly skilled in lab specimen collection and staff training, contributing to a 20% improvement in operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Certified Medical Assistant
MECA Eye & Laser Center
10.2019 - Current
- Supervise pre-op laboratory by efficiently obtaining client medical history, medication information, symptoms, and routine vitals. Collect pertinent data and calculations to aid physician in interpreting results.
- Triage and counsel patients, performing venipuncture for therapeutic phlebotomy and routine testing. Consistently increase the efficiency of lab workflow by conducting monthly and quarterly inventory of supplies. updating inventory, expiration and vaccine logs to maintain current tracking documentation.
- Compassionately educate patients about medications, procedures, and care plan instructions.
- Assist physicians with minor surgeries, including preparing operating room and sterilizing instruments. Explain procedures to patients to reduce anxieties and increase patient cooperation.
- Counsel patients over the phone regarding medications, medical history, and referrals. Liaise with patients to address inquiries, appointment requests and billing questions.
- Assist with routine checks and diagnostic testing by collecting and processing specimens.
- Orient and train new staff on proper procedures and policies.
- Collaborate with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Certified Medical Assistant
Medicine Clinics
01.2014 - 01.2019
- Directed patients to exam rooms, and prepared for physician examinations. Communicated clearly and effectively with patients to verify information and record medical history.
- Collected and documented patient medical information such as weight, temperature, blood pressure, and glucose
- Completed EKGs and performed ABI Doppler testing
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs. Implemented process improvements to support and enhance office operations.
- Collected blood samples utilizing proper PPE and phlebotomy procedures.
- Oriented and trained new staff on proper procedures and policies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Certified Medical Assistant
Lakeside Behavioral Health System
01.2014 - 01.2019
- Worked with mental health patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
- Assisted physician with rounding duties to include triaging patients, daily unit prep, and patient-facing care
- Facilitated documentation of medical history including medication management
- Managed time efficiently in order to complete all tasks within deadlines.
Paramedical Examiner
Apps Paramedical Services
01.2016 - 01.2018
- Checked and documented vitals such as blood pressure, height and weight. Interviewed customers to record medical history and lifestyle information.
- Collected blood samples from clients following safety and biohazard handling procedures.
- Performed EKG tests on clients based on health status and medical history.
- Verified proper storage and transportation of specimens to laboratories.
- Maintained professionalism when communicating with client and answering questions. Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Developed and implemented strategies to improve phlebotomy processes.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Lead Certified Medical Assistant
UT Medical Group/LeBonheur Children's Hospital
01.2006 - 01.2014
- Following successful externship, transitioned into full-time bespoke role.
- Obtained and documented patient medical history, vital signs, medication information, and current symptoms. Taught patients about medications, procedures, and care plan instructions.
- Assisted physicians with minor surgeries.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Routinely performed the following: breathing treatments, pediatric vaccinations, neonatal bloodwork, injections, and seasonal flu/RSV/TB testing.
Education
Certificate of Technical Studies - Medical Assisting
Concorde Career College
Memphis, TN01-2006
Associate of Applied Science - Nursing
Southwest Tennessee Community College
Memphis, TN01-2005
High School Diploma -
Bolton High School
Arlington, TN05-2003
Skills
- Clinical leadership
- Patient care coordination
- Patient registration
- Electronic health records management
- Lab specimen collection
- Vital signs monitoring
- Medical office management
- Staff training and development
- Immunization administration
- Medical terminology proficiency
- Medical billing
- Infection control procedures
- Wound care management
- Therapeutic phlebotomy
- Diagnostic testing
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA)
- CMA - Certified Medical Assistant
- CCMA - Certified Clinical Medical Assistant
Timeline
Lead Certified Medical Assistant
MECA Eye & Laser Center
10.2019 - Current
Paramedical Examiner
Apps Paramedical Services
01.2016 - 01.2018
Certified Medical Assistant
Medicine Clinics
01.2014 - 01.2019
Certified Medical Assistant
Lakeside Behavioral Health System
01.2014 - 01.2019
Lead Certified Medical Assistant
UT Medical Group/LeBonheur Children's Hospital
01.2006 - 01.2014
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA)
- CMA - Certified Medical Assistant
- CCMA - Certified Clinical Medical Assistant
Certificate of Technical Studies - Medical Assisting
Concorde Career College
Associate of Applied Science - Nursing
Southwest Tennessee Community College
High School Diploma -
Bolton High School
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