Ashley Pena
Spring,Texas
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Eye Health Consultants
The Woodlands, TX
12.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors a positive first impression.
- Answered phones promptly and directed incoming calls.
- Verified and billed insurance.
Advisor
Best Buy
The Woodlands, TX
07.2021 - 03.2023
- Built and maintained relationships with clients to provide ongoing support.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Improved processes by recommending operational changes.
- Gathered and analyzed customer feedback to inform product and service improvements.
- Monitored customer service operations to confirm compliance with quality standards.
Medical Assistant
Neighborhood Pediatrics
Shenandoah, TX
08.2020 - 08.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
High School Diploma -
Oak Ridge High School
Conroe, TX05.2019
Skills
- Technical Support
- Data Entry
- Administrative Support
- Bookkeeping
- Scheduling
- Microsoft proficient
Certification
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Eye Health Consultants
12.2022 - Current
Advisor
Best Buy
07.2021 - 03.2023
Medical Assistant
Neighborhood Pediatrics
08.2020 - 08.2021
High School Diploma -
Oak Ridge High School