Ashley Ramirez
Kyle,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Contact Center Representative- Collection
Internal Revenue Service, IRS
Austin, Texas
10.2023 - Current
- Analyzed complex financial documents such as bank statements, ledgers, and account records.
- Negotiated payment plans with delinquent taxpayers when needed.
- Maintained detailed records of all audit activities conducted within assigned area.
- Developed strategies for collecting on delinquent accounts while maintaining customer relations.
- Identified potential problem accounts and developed plans of action to prevent delinquency.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to collections activities.
Tax Examiner
Internal Revenue Service, IRS
Austin, Texas
04.2022 - 11.2023
- Maintained detailed records of all audit activities conducted within assigned area.4rporate taxes
- Resolve account issues, recognizing discrepancies, Transcribing Taxpayer documents
- Adaptable and proficient in learning new concepts quickly and efficiently.
Lead Infant Room Teacher
First Class Child Development Center
06.2019 - 03.2022
- Dependable industry worker equipped for fast-paced work and changing daily needs
- Serves customers effectively with attention to detail and hardworking approach
- Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction
- Worked collaboratively with director, fellow teachers, and parents to meet unique needs of each child
- Implemented facility curriculum for children between ages of 0-18 months with balanced approach to play, exploration, and learning
- Transformed room space into state-licensed daycare center, and successfully grew client base mostly through referrals by satisfied parents, as well as hired and trained all daycare staff.
Lead Dental Assistant
Kyle parkway dentistry
01.2018 - 10.2019
- Provided chair-side assistance during operative, preventive, periodontal, and prosthetic dental procedures
- Maintained compliance with all regulatory requirements and education standards through inspection of dental components
- Assisted patients with dental needs, providing excellent internal and external customer service via telephone or face-to-face contact
- Documented observations and interventions in the permanent record of each patient.
Head Waitress
Beijing bistro
05.2015 - 06.2018
- Followed all safe food handling and sanitation guidelines to ensure cleanliness
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Medical Records Clerk
University medical hospital
08.2013 - 05.2015
- Prepared new patient charts, by collecting information, documentation, and patient data from paper sources and electronic health record formats
- Maintained patient records in full compliance with confidentiality standards and HIPAA requirements
- Assembled data concerning patient's bill, including hospital stay, consulted doctor, processed payments, and insurance billing information
- Verified completed release of information paperwork before releasing medical records to patients and third-party requestors with proper authorization
- Performed quality control checks to monitor correct patient name, account number, and medical record number.
Education
Associate - Dentistry
Kyle parkway school of dentistry
10.2019
High School Diploma -
San Juan Diego Catholic high school
05.2015
Skills
- Call Center Operations
- Workload Management
- Customer Service
- Customer Relationship Management
- Database Research
Languages
Spanish
Timeline
Contact Center Representative- Collection
Internal Revenue Service, IRS
10.2023 - Current
Tax Examiner
Internal Revenue Service, IRS
04.2022 - 11.2023
Lead Infant Room Teacher
First Class Child Development Center
06.2019 - 03.2022
Lead Dental Assistant
Kyle parkway dentistry
01.2018 - 10.2019
Head Waitress
Beijing bistro
05.2015 - 06.2018
Medical Records Clerk
University medical hospital
08.2013 - 05.2015
Associate - Dentistry
Kyle parkway school of dentistry
High School Diploma -
San Juan Diego Catholic high school