Ashley Ramirez Batista
The Bronx
Summary
Experienced FOH Team Member with background in fast-paced, high-volume restaurants. Strength lies in customer service skills and ability to handle multiple tasks simultaneously. Demonstrated success in fostering strong team environment and improving overall dining experience for customers. Proven capability of taking initiative, problem-solving, and maintaining upbeat attitude under pressure.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
FOH Team Member
Panda Express
Manhattan
01.2024 - Current
- Provided excellent customer service in fast-paced dining environment.
- Prepared and assembled food items according to company standards.
- Maintained cleanliness of dining area and kitchen stations regularly.
- Assisted in training new team members on operational procedures.
- Handled cash transactions accurately and processed customer payments.
- Monitored food safety and hygiene practices throughout the shift.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Engaged customers with menu knowledge and recommendations effectively.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Maintained safe food handling practices to prevent germ spread.
Education
Associate of Applied Science - Radiologic Technology And Medical Imaging
New York City College of Technology
Brooklyn, NY 08.2023 - 03.2026
Skills
- Multilingual
- Time management
- Customer service
- Patient care
- Equipment maintenance
- Attention to detail
- Problem solving
- Social perceptiveness
- Excellent communication
- Active listening
- Multitasking capacity
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
FOH Team Member
Panda Express
01.2024 - Current
Associate of Applied Science - Radiologic Technology And Medical Imaging
New York City College of Technology
08.2023 - 03.2026