Ashley R. Avendano
Atlanta,GA
Summary
Detail-oriented bilingual healthcare professional with over six years of experience in healthcare administration, insurance eligibility, patient support, and customer service. Proficient in EMR systems, ensuring documentation accuracy, verifying insurance, and maintaining HIPAA compliance while managing efficient front desk operations in fast-paced environments. Expertise in eligibility determination, client assessment, and regulatory compliance, coupled with advanced problem-solving skills to navigate complex cases effectively. Recognized for exceptional communication abilities and a collaborative approach that fosters teamwork even under high-pressure conditions.
Overview
5
5
years of professional experience
Work History
Bilingual Benefits Eligibility Specialist
Positive Impact Health Centers
Decatur, GA
08.2024 - Current
- Verify patient insurance eligibility, benefits, and financial assistance documentation while maintaining accurate healthcare records
- Assist patients in both English and Spanish with insurance coverage, eligibility requirements, and program documentation
- Review patient records for discrepancies and ensure compliance with HIPAA and organizational standards
- Collaborate with internal departments to resolve coverage issues and support efficient clinic operations
- Maintain detailed and audit-ready documentation within EMR systems
Bilingual Front Desk Associate
Positive Impact Health Centers
Decatur, GA
03.2023 - 06.2024
- Managed patient check-in, registration, scheduling, and high-volume phone communications in a fast-paced healthcare environment
- Verified and updated patient demographic, insurance, billing, and intake information while maintaining accurate EMR documentation
- Assisted patients with consent, HIPAA, financial, and registration forms while ensuring compliance and confidentiality standards
- Collected copays, patient balances, and processed payments accurately while supporting daily front desk and billing operations
- Collaborated with clinical and administrative staff to maintain efficient patient flow and provide bilingual customer service in English and Spanish
Bilingual Customer Service Representative
Bakkt – Wells Fargo Rewards General Servicing
02.2022 - 10.2022
- Delivered bilingual customer support through phone and chat channels while maintaining accurate account documentation
- Processed payments, resolved account concerns, and updated customer records with strong attention to detail
- Maintained confidentiality of sensitive customer and financial information
- Utilized CRM systems to document interactions and support efficient customer service operations
- Remote
Front Desk Receptionist
The Mansions at Decatur Senior Independent Living
Decatur, GA
02.2021 - 12.2021
- Managed front desk operations, scheduling, and resident communications in a fast-paced environment
- Maintained organized records and completed administrative support duties including filing and data entry
- Provided professional customer service to residents, families, and visitors
Education
High School Diploma -
Lakeside High School
Atlanta, GASkills
- Insurance eligibility verification
- Knowledge of HIPAA standards
- EMR & Data Entry
- Patient information processing
- Proficient in Microsoft Office
- Attention to detail in documentation
- Proficient in English and Spanish
- Client support
- Front Desk Operations
- Process management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Benefits Eligibility Specialist
Positive Impact Health Centers
08.2024 - Current
Bilingual Front Desk Associate
Positive Impact Health Centers
03.2023 - 06.2024
Bilingual Customer Service Representative
Bakkt – Wells Fargo Rewards General Servicing
02.2022 - 10.2022
Front Desk Receptionist
The Mansions at Decatur Senior Independent Living
02.2021 - 12.2021
High School Diploma -
Lakeside High School