Detail-oriented customer service professional skilled in managing pharmacy operations and enhancing retail environments. Excels in training teams, ensuring compliance, and improving customer experiences through strategic problem-solving and effective time management.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Pharmacy Technician
Valescent Pharmaceuticals, Inc.
Centennial, Colorado
01.2025 - Current
Utilized pharmacy management software to process prescriptions and manage records.
Trained new technicians on pharmacy procedures and best practices for efficiency.
Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Maintained cleanliness and organization in pharmacy work areas for safety compliance.
Retail Merchandiser Specialist
Premium Retail Services
Denver, Colorado
08.2020 - 01.2025
Created promotional displays to enhance brand visibility and drive sales.
Collaborated with store management to strengthen relationships and enhance inventory accuracy.
Maintained organized, front-faced shelves to improve customer shopping experience.
Locate merchandise in backroom and stock shelves, ensuring optimal product placement and visibility.
Handle inventory corrections to ensure accurate stock levels and reduce discrepancies.
Assisted customers in locating desired items to improve their shopping experience.
Kennel Manager
Pet-Go-Round
Virginia Beach, Virginia
05.2017 - 07.2020
Supervised and mentored a team of 3, enhancing staff efficiency and morale.
Oversaw daily operations, ensuring smooth workflow and high standards.
Implemented outdoor playtime, enhancing physical activity and overall wellbeing for puppies.
Ensured puppies' health by managing feeding, hydration, cleanliness, and administering medications.
Ordered supplies weekly, ensuring adequate inventory and efficient staff scheduling.