Ashley Redden
Sparta,TN
Summary
I come from small town USA. I love helping people, and find the best ways to communicate and solve problems with clients, so that we all are happy at the end of the day. I am a single mom just trying to provide a stable life for myself and my 6 year old daughter.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Qualfon
Orlando, FL
07.2022 - 11.2023
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Collaborated with team members to develop innovative solutions for complex customer problems.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative/business Owner
Kozy Kleanerz
Rupert, WV
03.2017 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
None - Law/criminal Justice
New River Community And Technical College
Beaver, WVHigh School Diploma - General Studies
Meadow Bridge High
Meadow Bridge, WV05.2006
Skills
- Information Verification
- Call Control
- Case Management
- Account Management
- Call Center Experience
- Complaint Handling
- Service-Oriented Self-Starter
- Customer Relations
- Exemplary Work Ethic
- Empathetic and Genuine
- Outstanding Communication Skills
- Customer Service
- Documentation and Reporting
- Inbound Call Management
- Computer Literacy
- Adaptability
- Active Listening
- Typing Speed
- Problem Solving
- Fraud Detection
- Attention to Detail
- Quality Assurance
Timeline
Customer Service Agent
Qualfon
07.2022 - 11.2023
Customer Service Representative/business Owner
Kozy Kleanerz
03.2017 - 06.2022
None - Law/criminal Justice
New River Community And Technical College
High School Diploma - General Studies
Meadow Bridge High