Ashley Redford
Dunedin,USA
Summary
Dynamic, customer-centric professional with over 10 years of diverse experience in hospitality, retail, and healthcare support. Expertise in cultivating strong client relationships and delivering outstanding service while efficiently managing high-volume environments. Recognized for exceptional leadership abilities, a positive demeanor, and a commitment to teamwork and organizational success. Highly adaptable and eager to learn, with a passion for making a meaningful impact in customer-facing roles and healthcare settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
BARTENDER/SERVER/MANAGERIAL DUTIES
TOUCANS BAR & GRILL
07.2012 - Current
- Deliver high-quality service in a fast-paced environment, ensuring customer satisfaction and return visits.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Prepare and serve beverages while managing service tickets efficiently.
- Train and onboard new team members, lead menu walkthrough, and oversee daily service operations.
- Schedule weekly shifts and manage workflow to optimize coverage.
- Handle POS transactions and manage cash intake with precision and accountability.
- Cultivate strong relationships with regular patrons, contributing to customer loyalty and positive word-of-mouth.
- Took care of a 40 person bar myself along with tables as well still providing everyone with the best customer service.
SERVER
GOLDEN CORRAL
07.2011 - 01.2012
- Provided prompt and friendly service to guests in a high-volume buffet setting.
- Maintained cleanliness and organization across dining areas, enhancing guest experience.
- Ensured customer needs were met, from refilling beverages to clearing and resetting tables.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sales Associate
CELEBRITY
07.2011 - 01.2012
- Operated POS system, managed inventory, and maintained merchandise displays.
- Provided personalized customer service and processed orders efficiently.
- Printed and customized T-shirts for in-store and special orders.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Resident Aide
SPRING OAKS LIVING FACILITY
05.2006 - 01.2007
- Assisted residents with daily living activities including hygiene, meals, and mobility.
- Supported engagement through recreational and therapeutic activities.
- Developed compassionate relationships with residents and families, fostering a supportive community.
Education
Medical Billing and Coding Certification -
St. Petersburg College
CLEARWATER, FL01.2022
Associates of Arts - Health Science
St. Petersburg College
CLEARWATER, FL01.2021
High School Diploma - undefined
Nature Coast Technical High School
BROOKSVILLE, FL01.2007
Skills
- Exceptional customer support
- Team training facilitation
- Efficient cash management
- Proficient multitasking abilities
- Hospitality operations management
- Collaborative teamwork
- Effective conflict resolution
- Adaptable in diverse environments
- Proficient in MS Office
- Proficient in Aloha POS
- Skilled in high-demand environments
- Effective communication
- Thorough in quality assurance
- Effective problem-solving abilities
- Detail-oriented organization
Certification
- Server safe certification
- Alcohol training
- Medical billing and coding certification- St. Petersburg College
Timeline
BARTENDER/SERVER/MANAGERIAL DUTIES
TOUCANS BAR & GRILL
07.2012 - Current
SERVER
GOLDEN CORRAL
07.2011 - 01.2012
Sales Associate
CELEBRITY
07.2011 - 01.2012
Resident Aide
SPRING OAKS LIVING FACILITY
05.2006 - 01.2007
Associates of Arts - Health Science
St. Petersburg College
High School Diploma - undefined
Nature Coast Technical High School
Medical Billing and Coding Certification -
St. Petersburg College