Ashley Resch
Loma Linda,CA
Summary
Driven Retail Manager with 7+ years of experience overseeing talented teams while guiding staff for superior customer interactions. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
Overview
16
16
years of professional experience
Work History
Retail Manager
Verizon
Beaumont, CA
08.2017 - Current
- Oversee employee performance, correct problems and increase efficiency to maintain productivity targets.
- Offer hands-on assistance to customers, assess needs and maintain current knowledge of consumer preferences.
- Cultivate customer loyalty to enhance retention by delivering outstanding service.
- Train and develop new employees for ease of transition into team.
- Exceed sales goals and accomplish business objectives by inspiring staff and promoting target products.
- Exhibit excellent people skills during interaction with employees and customers.
- Mentor sales team in applying effective sales techniques and delivering top-notch customer service.
- Recruit, hire and train multiple associates to develop productive team with excellent product knowledge.
- Coach employees and train on methods for handling various aspects of sales, complicated issues and difficult customers.
- Facilitate communication and coordination between employees and management to keep parties informed.
- Reduce process gaps while supervising employees to achieve optimal productivity.
Solutions Manager
Verizon
Victorville, CA
03.2013 - 08.2017
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Retail Sales Representative
Verizon
Menifee, CA
09.2012 - 03.2013
- Approached browsing customers to initiate conversations to determine buying preferences.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Increased sales by offering advice on purchases and promoting additional products.
Rep Retail Customer Support
Verizon
San Bernardino, CA
09.2005 - 09.2012
- Tracked stock availability to order supplies for timely stock replenishment.
- Attended to customer complaints and processed product return or replacement requests.
- Kept customer spaces clean, neat and organized for maximum appeal.
Education
Bachelor of Arts - Business Adminstration
Waldorf College
Forest City, IAAssociate of Arts And Sciences - Business Administration
Strayer University
Washington, DC09.2019
High School Diploma -
Rancho Verde High School
Moreno Valley, Ca05.2003
Skills
- Problem Anticipation and Resolution
- Business Leadership
- Decision Making
- Team Leadership
- Staff Scheduling
- Customer Service Management
- Recruitment and Hiring
- Employee Motivation
- Multitasking and Prioritization
- Sales Coaching
- Verbal and Written Communication
- Performance Assessment
Accomplishments
- Achieved 2015 Winners Circle Honors as an Assistant Manager at Victorville location
- Achieved 2017 Top Location in SC05 for Overall Performance at La Quinta location
- Achieved 2018 Top Location in SC05 for Overall Performance at Canyon Springs Location
- Achieved 2021 Top location in SCA05 for Overall Performance at Beaumont Location
- Ranked 2nd in SoCal Territory in All In Ard at $93.88 for 2021
- Ranked 3rd in SoCal Territory in Device Protection Attach Rate at 67% for 2021
- Ranked 4th in SoCal Territory for Rep Interaction Score at 90.6% for 2021
- Ranked 3rd in So Cal Territory for VZHome with 4.9% in 2021
- Ranked Top 5 in SoCal Territory for Pull Through Percentage at 19.6% for 2021.
Timeline
Retail Manager
Verizon
08.2017 - Current
Solutions Manager
Verizon
03.2013 - 08.2017
Retail Sales Representative
Verizon
09.2012 - 03.2013
Rep Retail Customer Support
Verizon
09.2005 - 09.2012
Bachelor of Arts - Business Adminstration
Waldorf College
Associate of Arts And Sciences - Business Administration
Strayer University
High School Diploma -
Rancho Verde High School