Ashley Rhea
Beersheba Springs,TN
Summary
Seeking a role as an administrative within a reputable company where I can leverage my exceptional organizational skills, proficiency in Microsoft Office suite, data entry expertise, and strong customer service abilities to contribute to efficient operations and support team goals, while continuously developing my time management and inventory control capabilities.
Overview
17
17
years of professional experience
Work History
Clerical
B & P Lamp Supply Company
Mc Minnville, TN
04.2013 - 11.2023
- Checking emails, taking phone calls, Issuing refunds to customers for returns also working with multiple payment methods, maintaining up-to-date website information, entering orders, order invoicing, running the daily sales register, entering production tickets and maintaining inventory adjustments
Cell Phone Sales Associate
Cell Plus
Manchester, TN
04.2012 - 04.2013
- Waiting on customers, answering cell phone questions, helping with technical problems
- Selling cell phones, upgrading cell phones, adding new lines of services and additional services Verizon Wireless had to offer
- Processing bill payments
- Worked at the Manchester store, but also filled in at the McMinnville and Woodbury store as well
- Trustworthy and responsible I had a key to all 3 stores to open and close
- Making end of the day deposits dropping them off in the night deposit box
- The next day going to the bank picking up the deposit slips filing them at the store correctly
Data Technician
Verizon Wireless Call Center
Murfreesboro, TN
04.2011 - 04.2012
- Answering phone calls from customers
- Filling out trouble tickets for customers with service or device issues
- Sending service issue tickets to technicians
- Sending out replacement phones to customers
- Troubleshooting devices and service
Customer Service Agent
Verizon Wireless Call Center
Murfreesboro, TN
05.2008 - 04.2011
- Customer Service Explaining billing questions, basic troubleshooting, phone upgrades, activating phones answering any other questions when customers called in
- Routing them to the correct department
Stylist/Lead Stylist
Great Clips
Murfreesboro, TN
05.2007 - 05.2008
- Hair stylist and Lead hair stylist
- Waiting on customers, making appointments for customers, doing inventory control and ordering, closing the register and depositing money at the end of the day, also being the person in charge when our manager and assistant manager was not available
Education
Master Barber -
Mister Wayne's School of Unisex Hair Design
Cookeville, TN10.2005
High School Diploma -
Warren County High School
McMinnville, TN05-2004
Skills
- Proficient in handling diverse tasks including email management, phone communication with multi line phone system, 10 key, running a daily sales register/report, cash handling and other payment methods, website maintenance, year to date sales, order processing, completing daily tasks with Microsoft Office, Google workspace, data entry, and inventory management
- Skilled in providing exceptional customer service to a variety of customer's in different work settings, assisting with technical issues, answering inquiries, resolving escalated calls and troubleshooting device problems
- Experienced in sales activities such as selling cell phones, upgrading services, and promoting additional offerings
Timeline
Clerical
B & P Lamp Supply Company
04.2013 - 11.2023
Cell Phone Sales Associate
Cell Plus
04.2012 - 04.2013
Data Technician
Verizon Wireless Call Center
04.2011 - 04.2012
Customer Service Agent
Verizon Wireless Call Center
05.2008 - 04.2011
Stylist/Lead Stylist
Great Clips
05.2007 - 05.2008
Master Barber -
Mister Wayne's School of Unisex Hair Design
High School Diploma -
Warren County High School