Ashley Richards
Brooklyn,NY
Summary
Dynamic supervisor with a proven track record at Starbucks, excelling in team leadership and conflict resolution. Successfully enhanced operational efficiency and customer satisfaction through strategic goal setting and quality assurance. Skilled in inventory management and employee training, fostering a collaborative environment that drives sales and improves processes.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Starbucks
New York, NY
06.2025 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering professional development and enhancing team performance.
- Implemented inventory management strategies, improving stock accuracy and reducing waste.
- Enhanced customer service standards, resolving issues swiftly to maintain high satisfaction levels.
- Staffing & Scheduling
- Store system & safety
- Team building
- Coaching for performance & development
Supervisor
Starbucks
Manhattan, USA
05.2010 - 06.2025
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and maintained operating schedules to provide effective coverage for key areas, and achieve objectives.
- Inspected incoming supplies to conform to materials specifications and quality standards.
- Supported the store manager with recruiting, interviewing, and hiring baristas.
- Discussed menu items and preparation methods with customers, and suggested promotional items to increase sales.
- I greeted customers at the front counter, answered questions, and input specialty coffee orders into the POS system.
Home Health Aide
Heart to Heart Home Care Agency
Brooklyn, NY
07.2008 - 03.2010
- Engaged patients in recreational activities such as reading books or playing games.
- Transported individuals to medical appointments and assisted with errands.
- Provided emotional support and companionship to patients.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
Cashier
V.I.M Jeans And Sneakers
Brooklyn, USA
06.2006 - 09.2006
- Processed sales transactions to prevent long customer wait times.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
High School Diploma -
Washington Irving High School
Manhattan, NY06-2009
Skills
- Goal setting
- Inventory management
- Customer service
- Employee training
- Policy adjustment
- Quality assurance
- Sales promotion
- Team leadership
- Conflict resolution
- Operating schedules
Timeline
Assistant Store Manager
Starbucks
06.2025 - Current
Supervisor
Starbucks
05.2010 - 06.2025
Home Health Aide
Heart to Heart Home Care Agency
07.2008 - 03.2010
Cashier
V.I.M Jeans And Sneakers
06.2006 - 09.2006
High School Diploma -
Washington Irving High School