Ashley Richardson
New York,NY
Summary
I am seeking an internal transfer utilizing exceptional computer skills and knowledge of functional areas to providing accurate, efficient, and timelysupport for the company's supervisors, manager, and residents. I am seeking a company where I can use my experience and education to help the community meet and surpass its goals. I am also seeking a competitive and challenging environment to establish an enjoyable career for myself.
Overview
8
8
years of professional experience
Work History
Resident Care Aide
Lantern Community Services
03.2022 - Current
- Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy.
- Generate and submit all incident reports, which include detailed information of the incident and names of the first responders ( police, ambulance, fire department, ACS, political parties, news).
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Delivered high-quality care to 50 residents in a residential facility.
- Facilitated resident new admissions and move outs.
Administrative Assistant/ Entitlement Specialist
Borden Ave Veteran’s Residence
04.2017 - 04.2022
- My responsibilities include the following: Payroll, assisting in hiring/termination of employees, assisting in social services,
- Proper documentation of meeting reports and Client rounds, obtaining all legal documents for active residents, prepare all paperwork for housing residents, Assist Clients to obtain government assistant, and assist with HRA.
Front Desk Receptionist
Crystal Ray Medical
05.2016 - 03.2017
- My responsibilities included the following: Customer Service, Data Entry, Trouble shooting, and Routing of work.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
High School Diploma -
George Washington Carver High School
01.2009
Skills
- Microsoft Office Package
- Attention to detail
- Strong Communication Skills
- Problem-solving abilities
- People Skills
- Effective verbal and written skills
- Reliable and Punctual
- ATG Tools
- Arris/Work Assure
- Organizational Know-how
Timeline
Resident Care Aide
Lantern Community Services
03.2022 - Current
Administrative Assistant/ Entitlement Specialist
Borden Ave Veteran’s Residence
04.2017 - 04.2022
Front Desk Receptionist
Crystal Ray Medical
05.2016 - 03.2017
High School Diploma -
George Washington Carver High School
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