Tyrone Rouse
Manager / Supervisor
New York,NY
Summary
Over 25 years of experience in various individual and family relations counseling and case management. Extensive field work for medical, residential, and psychiatric services. Well experienced in the different levels of care for residential treatment centers, transitional supportive living programs, shelters, group homes, supportive housing living programs and psychiatric community residential homes. Over 25 years of HIV/AIDS pre and post-test counseling as well as case management services. Positive working relationships with DHS, ACS, and various social service agencies for underserved families and low-income families in the metropolitan area. Strong knowledge of public assistance programs and housing AIRS,HASA, HOPWA, and HUD. I work well independently as well as a strong team player.
Overview
20
20
years of professional experience
Work History
Residential Program Manager
Lantern Community Services
New York, NY
01.2021 - Current
- Reported incidents and accidents to medical and law enforcement and documented shift activities.
- Interacted with residents' guardians on continuous basis, keeping communication lines open and addressing concerns swiftly.
- Participated in investigations regarding injuries and allegations of abuse, misconduct and discrimination and provided honest, thorough information.
- Inspected building each day for hazards and safety issues and had issues addressed immediately by maintenance personnel.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Directed activities of professional and technical staff members and volunteers.
- Represented organizations in relations with governmental and media institutions.
- Consulted with staff on resolution of complex service issues.
- Acted as consultant to community programs by interpreting regulations and policies.
- Provided hands-on and proactive leadership to community services staff.
- Prepared and maintained budgets, personnel records or training manuals.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Implemented and evaluated staff, volunteer or training programs.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Developed and deepened relationships with residents and fellow staff.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Interfaced with residents to address and resolve complaints or grievances.
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Answered telephones and routed calls or delivered messages.
- Communicated with staff to resolve problems with individual residents.
- Accompanied and supervised security personal.
- Supervise security officers conducting regular rounds to keep residents and areas safe and secure.
- Observed residents to detect and report unusual behavior.
Substance Abuse Treatment Counselor
American Habitare Inc
Newark, NJ
09.2021 - 05.2022
- Drugs and Alcohol Addiction treatment center, Drug and alcohol Detoxification Program, offers methadone maintenance regimen also methadone detox, offers Buprenorphine maintenance for predetermined time every client is a part of an opioid treatment program
- Certified by SAMHSA as an opioid treatment program offers detox for cocaine methamphetamine's,and offers individual counseling and group counseling.
- Maintained thorough clinical treatment notes.
- Conducted chemical dependency program orientation sessions
- Helped clients transcend addiction and rebuild lives by empowering each with knowledge and skills.
- Maintained clinical documentation for each case with detailed and timely updates.
- Addressed complex histories with substance abuse, mental health issues and other concerns.
- Tracked participant attendance, contributions and progress according to objectives.
- Gathered and assessed data regarding program activities to help with effective decision making.
- Collaborated with patients to establish post-treatment strategies for sobriety.
- Worked closely with drug court staff in designing treatment plans specific to client needs.
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
- Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
- Organized treatment projects that focused on problem solving skills and creative thinking.
- Identified problem areas impacting participants' ability to successfully complete treatment.
- Completed progress notes and other pertinent paperwork in compliance with state regulations.
- Assessed and evaluated new clients and maintained contact with legal authorities regarding court-mandated treatment cases.
- Partnered with clients to inspire and help maintain positive life changes.
- Delivered expert therapeutic support to patients dealing with substance abuse, addiction and mental health issues.
- Collaborated with team members to monitor treatment progress and improve individual clients' plans.
- Developed and facilitated relapse prevention programs.
- Developed and optimized treatment plans to help clients continue to progress.
- Assisted management with designing and implementing program of individual and group therapy sessions.
- Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
- Developed referral process to assist client access to special programs and services.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Conducted individual and group therapy sessions for outpatient clients.
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
- Supported and counseled clients with drug and alcohol addiction.
- Identified treatment goals based on individual diagnosis and history.
Residential Advisor
Turning Point Community Services Inc
Irvington, NJ
10.2021 - 12.2021
- TPCS Inc
- Is a community- based organization that addresses the needs of underserved people, especially women and children,in Essex and Union Counties of New Jersey
- TPCS primary mission is to serve women and children who are experiencing homelessness
- TPCS goal is to develop and implement programs that facilitate a person's ability to become self-sufficient by helping to break the cycle of violence, substance abuse ,poverty and incarnation that have permeated their lives and have placed them at risk for prolonged periods of homelessness.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
Assistant Supervisor
YAI - Young Adult Institute
New York, NY
07.2021 - 10.2021
- YAI and its network of affiliate agencies offer children and adults with intellectual and developmental disabilities (I/DD) a comprehensive range of services
- Committed to seeing beyond disability, YAI also provides opportunities for people to live,love,work and learn in their communities.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Filed paperwork and submitted reports to upper management.
- Oversaw employee supervision, client satisfaction, contract management and daily work.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Increased volume of work while maintaining high level of accuracy and quality.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Kept detailed records of department resource usage and expenses.
- Updated policies and procedures to maximize team efficiency and productivity.
- Performed yearly evaluations to update annual goals.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Conducted employee evaluations and reviews.
- Created training manual for employees to use as reference guide.
- Developed position rotation to support continuous improvement and operator development.
- Executed in-store training sessions to educate employees on products and company policies.
- Coached staff members to develop long-term career goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Coordinated employee schedules according to shift changes and availability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Reviewed completed work to verify consistency, quality and conformance.
House Manager
ICL
New York, NY
06.2020 - 07.2021
- ICL is a New York based, non-for-profit, human service agency, which provides integrated help to members of our community who are in need of trauma-oriented, recovery-oriented, and person-centered care
- ICL helps people living with mental illness, substance use and Homelessness
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Provided gentle assistance in areas of hygiene and feeding to residents at New Life /ICL.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Coordinated with community-based treatment providers to meet needs of mental illness residents.
- Optimized productivity, streamlined program efficiency and boosted profitability.
- Cultivated pleasant and safe setting, resulting in 100% improvement in employee, visitor and resident satisfaction.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy residents, effectively diffusing situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations with the residents
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
- Supervised security Guards Residential Aide's completing efficient daily shelter tasks
- Reduced process gaps, effectively managing and training 10 employees on best practices to ensure optimal productivity.
Substance Abuse Rehabilitation Facility Coordinator
Integrity House Inc
Newark, NJ
11.2019 - 08.2020
- Integrity House, committed to helping individuals and families through comprehensive, integrated addictions treatment, drug court and recovery support in a manner that brings about positive, long-term lifestyle change .
- Coordinated resources and delegated assignments to maintain efficient building operations.
- Checked common areas and conference rooms regularly to verify cleanliness and order.
- Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
- Led facility management staff and consultants in producing business plan devoted to setting priorities and job assignments.
- Established department goals and deadlines.
- Educated staff on safety procedures, OSHA requirements and company policies.
- Prepared and reviewed operational reports and schedules.
- Collected, analyzed and prepared reports of statistical data to assess facility management objectives.
AIDS Substance Abuse Medical Case Manager
HIV, NJCRI
Newark, NJ
11.2018 - 05.2019
- Assist clients with everything from enroll clients on medications programs to clients as needed, housing programs, to applications for health insurance programs
- Provide advocacy for clients when needed by interacting with clients and human service agencies resolving problems and providing information.
Shift Supervisor
Families and Homeless Shelters, Acacia Network
New York, NY
10.2016 - 01.2019
- Monitor residents and families
- Monitor resident behaviours & shelter activity
- Assist in shelter checks hourly
- Make sure the shelter rounds are done hourly and shelter facility grounds inside & outside are safe
- Supervise 4 RA's and 5 security guards during every tour.
- Resolved customer complaints and reported issues to senior management.
- Assisted upper management with daily operations to meet standards of service and quality.
- Completed opening and closing duties to facilitate business operations.
- Reinforced rules to promote superior employee performance.
- Monitored security officers and clients during shift.
- Delegated tasks to employees and monitored activities and task completion.
- Handled escalated customer concerns and emergencies in absence of program director.
HIV/AIDS Facilitator Coordinator
LGBTQ Transitional Housing, Clare's Social Services/AIDS Resource, Children
Newark, NJ
04.2016 - 10.2018
- The AIDS Resource Foundation for Children (ARFC) is a non profit organization based in New Jersey
- ARFC's mission is to help individuals, children, and families who are impacted by HIV/AIDS or are faced with other social and health - related barriers to be resilient and to build healthier futures.
Substance Abuse Counselor / Group Facilitator
Kaleidoscope Healthcare Center Methadone Clinic
Jersey City, NJ
07.2013 - 03.2016
- Face to face contact with clients on caseload in Methadone clinic
- Rugs and Alcohol Addiction treatment center, Drug and alcohol Detoxification Program, offers methadone maintenance regimen also methadone detox, offers Buprenorphine maintenance for predetermined time every client is a part of an opioid treatment program
- Certified by SAMHSA as an opioid treatment program offers detox for cocaine methamphetamines,and offers individual counseling and group counseling.
OB/GYN Medical Case Manager
UMDNJ - Rutgers University Hospital
Newark, NJ
04.2008 - 06.2013
- Monitored in home visit of families
- Identified and track high risk pregnant women as well as HIV women with substance use and homelessness Substance Abuse Case Manager, HIV/AIDS Health Outreach Specialist,
- Utreach Coordinator and Patient Navigator
AIDS Health Outreach Specialist, Outreach Coordinator, Patient Navigator
UMDNJ - Rutgers University Hospital, Infectious Disease Clinic
Newark, NJ
03.2003 - 04.2008
- Develop & maintain community relationship which enhances the availability of resources for the client health and welfare
- Assist in facilitating treatment goals, filling out applications for entitlements/ community resources
- Meeting with clients/ patients to discuss HIV status as well as barriers to remain in care
- Refer to mental health programs as needed
Assistant Supervisor, House Manager, Shift Supervisor
Substance Abuse
- HIV/AIDS Medical Case Manager Mental Health,
- IV/AIDS Outreach, Facilitator, Transitional and Supportive Living Coordinator, Community
Health Worker and HIV/AIDS Facility Coordinator
New York, NY
Case Manager
HIV
Education
High School Diploma -
East Orange High School
01.1983
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Skills
- Facility management
- High performance standards
- Positive working relationships
- Company mission observance
- Written and verbal communication
- Written Communication
- Teamwork and Collaboration
- First Aid/CPR
- Attention to Detail
- Self-Motivated
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offFlexible work hoursWork from home optionCompany CultureTimeline
Residential Advisor
Turning Point Community Services Inc
10.2021 - 12.2021
Substance Abuse Treatment Counselor
American Habitare Inc
09.2021 - 05.2022
Assistant Supervisor
YAI - Young Adult Institute
07.2021 - 10.2021
Residential Program Manager
Lantern Community Services
01.2021 - Current
House Manager
ICL
06.2020 - 07.2021
Substance Abuse Rehabilitation Facility Coordinator
Integrity House Inc
11.2019 - 08.2020
AIDS Substance Abuse Medical Case Manager
HIV, NJCRI
11.2018 - 05.2019
Shift Supervisor
Families and Homeless Shelters, Acacia Network
10.2016 - 01.2019
HIV/AIDS Facilitator Coordinator
LGBTQ Transitional Housing, Clare's Social Services/AIDS Resource, Children
04.2016 - 10.2018
Substance Abuse Counselor / Group Facilitator
Kaleidoscope Healthcare Center Methadone Clinic
07.2013 - 03.2016
OB/GYN Medical Case Manager
UMDNJ - Rutgers University Hospital
04.2008 - 06.2013
AIDS Health Outreach Specialist, Outreach Coordinator, Patient Navigator
UMDNJ - Rutgers University Hospital, Infectious Disease Clinic
03.2003 - 04.2008
Assistant Supervisor, House Manager, Shift Supervisor
Substance Abuse
Health Worker and HIV/AIDS Facility Coordinator
Case Manager
HIV
High School Diploma -
East Orange High School
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