Ashley Roach
Liberty,SC
Summary
Dynamic professional with a proven track record in customer service and team leadership at Salvation Army Thrift Store. Skilled in money handling and decision-making, I enhanced operational efficiency and fostered a positive work environment, achieving significant improvements in cash accuracy and customer satisfaction. Committed to delivering exceptional service and maintaining high standards.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Salvation Army Thrift Store
01.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
House Cleaner
Vickerys Cleaning Service
02.2017 - 11.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Server
Applebee's Grill + Bar
05.2012 - 10.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Seneca High School
Seneca, SC05.2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Salvation Army Thrift Store
01.2021 - Current
House Cleaner
Vickerys Cleaning Service
02.2017 - 11.2020
Server
Applebee's Grill + Bar
05.2012 - 10.2016
High School Diploma -
Seneca High School
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