Ashley Roberts
Server
Church Hill,TN
Summary
Well-qualified individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Server
Olive Garden
Kingsport, Tennessee
3 2020 - 07.2024
- Maintained high standards of customer service during high volume, fast-paced operations.
- Handled cash and credit transactions with total accuracy.
- Prioritized time management to maximize customer service and revenue generation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution, and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
Food City
Kingsport, Tennessee
03.2019 - 03.2020
- Strong product knowledge and understanding of customer base.
- Verbal communication skills.
- Worked with customer service.
- Handled cash and credit transactions accurately.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Welcomed customers and helped determine their needs.
Front End Host
Edo' Sushi Bar and Grill
Kingsport, Tennessee
05.2017 - 03.2018
- Greeted and sat customers in the dining section.
- Helped serve food with servers.
- Bussed tables.
- Helped prepare to-go orders.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Bachelor of Science - Communications
East Tennessee State University
Johnson City, TN 05.2022 - 05.2024
Associate of Science -
Northeast State Community College
Blountville, TN 05.2019 - 05.2021
High School Diploma -
Volunteer Comprehensive High School
Church Hill, TN 05.2015 - 05.2019
Skills
Strong Work Ethic
Memory retention
Technical expertise
Interpersonal Skills
Hospitality service expertise
Relationship Management
Organizational Skills
Teamwork and Collaboration
Multitasking
Sales expertise
Time Management
Timeline
Bachelor of Science - Communications
East Tennessee State University
05.2022 - 05.2024
Associate of Science -
Northeast State Community College
05.2019 - 05.2021
Cashier
Food City
03.2019 - 03.2020
Front End Host
Edo' Sushi Bar and Grill
05.2017 - 03.2018
High School Diploma -
Volunteer Comprehensive High School
05.2015 - 05.2019
Server
Olive Garden
3 2020 - 07.2024