Ashley Roberts
Lawrence,PA
Summary
I consider myself to be a dedicated, hard-working employee who understands the importance of a job and job duties. I like to pride myself in the ability to treat and care for people with respect and kindness. I can work alone, or with a team and still give the positive output. I tend to learn quickly, and if I don't get something I will ask. Communication is key to building positive working environments.
Overview
11
11
years of professional experience
Work History
Supervisor
Maximus
06.2013 - 07.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Oversaw employee attendance record,
- Trained new team members on department policies and procedures.
- Resolved issues among team members to keep employees on task.
- Worked with personnel and managers to meet strict timelines.
- Administered disciplinary actions to workers violating safety regulations and company policies.
Education
No Degree - Computer And Information Sciences
Johnson County Community College
Overland Park, KS05-2008
High School Diploma -
Lawrence Free State
Lawrence, KS05-2002
Skills
- Training and mentoring
- Department organization
- Troubleshoot service issues
- Multitasking Abilities
- Problem-solving abilities
- Conflict Resolution
- Reliability
- Time management abilities
- Adaptability
Accomplishments
- Employee of the month 12 times
- Exceptional Performance award
- Face of diversity award
- Performance based raise every year
- #1 ranked supervisor 3 years in row
Timeline
Supervisor
Maximus
06.2013 - 07.2024
No Degree - Computer And Information Sciences
Johnson County Community College
High School Diploma -
Lawrence Free State
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