Ashley Roberts
Willow
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
10
10
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work History
Store Manager
CircleK
Wasilla
05.2016 - Current
- Supervised daily operations and ensured compliance with company policies.
- Managed inventory levels and conducted regular stock audits.
- Trained and mentored staff on customer service best practices.
- Resolved customer complaints and maintained high satisfaction levels.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Education
Wasilla High School
Wasilla, AlaskaSkills
- Inventory management
- Cash handling
- Staff training
- Customer service
- Staff scheduling
- Problem solving
- Effective communication
- Conflict resolution
- Team leadership
- Shift scheduling
- Supply ordering
- Workflow optimization
- Leading staff meetings
- Order management
- Accurate cash handling
- Team building and leadership
- Store merchandising
- Store operations
- Sales professional
- Inventory forecasting
- Problem-solving
- Budgeting and cost control
- Friendly and positive
- Customer relations
- Recruiting and hiring
- Staff performance improvement
- Team building
- Delegating work
- Customer service management
- Accurate money handling
- Operations management
- Store opening and closing
- Relationship building and management
- Personnel development
- Work Planning and Prioritization
- Reliable
Certification
- Servesafe Certificate
- Tap certificate
References
References available upon request.
Timeline
Store Manager
CircleK
05.2016 - Current
Wasilla High School