Ashley Robertson
San Diego,CA
Summary
Motivated and organized employee with a strong focus on time management and organizational skills. Seeking entry-level opportunities to expand abilities and contribute to company growth. Background in customer service, multitasking, and time management. Dedicated to providing every customer with a positive and memorable experience. Patient, engaging, and possess excellent customer service skills. Actively seeking a full-time position that offers professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized. Known for dependability and organization. Successfully manage multiple priorities with a positive attitude and always willing to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Lash Artist
Self Employed Web
San Diego , CA
03.2021 - Current
- Provided thorough consultations to clients on lash services and products.
- Performed eyelash extensions, refills, and removals in accordance with industry standards.
- Educated clients on proper aftercare techniques for lashes.
- Cleaned and sanitized work area between each client appointment.
- Maintained inventory of all supplies needed for lash services.
- Utilized tweezers to isolate individual lashes prior to application of extensions.
- Applied adhesive safely and precisely according to manufacturer instructions.
- Demonstrated knowledge of different types of lashes available for application.
- Assisted with training new team members in the art of lashing.
- Upsold additional beauty treatments such as facials, waxing.
- Ensured that high-quality service was provided to every client at all times.
- Created a welcoming atmosphere for clients by providing excellent customer service.
- Kept records of client visits and updated customer profiles accordingly.
- Scheduled appointments using online booking software systems.
- Adhered strictly to health and safety regulations when performing lash treatments.
- Attended regular professional development courses related to the field.
- Researched current trends in eye makeup, fashion looks.
- Developed creative ideas for promotional campaigns aimed at increasing sales.
- Recommended appropriate home care products suitable for each client's needs.
- Networked with local contacts to optimize business opportunities for eyelash business.
- Designed specific eyelash treatments based upon guests' individual needs.
- Kept work areas, tools and equipment properly sanitized to reduce risk of cross-contamination.
General Manager
GNC Live Well
San Diego, CA
04.2013 - 04.2020
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Oversaw product development initiatives from concept through completion stages.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Medical Assistant Intern
American Chiropractic Services
535 H St Chula Vista, CA 91910 United States
09.2014 - 03.2015
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Welcomed patients and inquired about wellbeing since last treatment.
- Boosted overall clinic productivity through assisting medical staff in organizing schedules, managing patient flow, and prioritizing tasks.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Maintained clean and safe clinic environment to prevent injuries.
- Communicated with patients and families to answer questions and provide reassurance.
- Scheduled appointments and tests to coordinate patient care.
Education
Medical Assistant Certification - Medical Assistant
Kaplan College Chula Vista
555 Broadway Ste 144 Chula Vista, CA 91910 United06.2013
High School Diploma -
Mount Miguel High School
Spring Valley, CA06-2012
Skills
- Social Media Marketing
- Client Retention Strategies
- Product knowledge mastery
- Appointment Scheduling
- Workspace Organization
- Creativity and Originality
- Supply Ordering and Management
- Tool, Equipment, and Surface Sanitizing
- Cash Register Operation
- Decision-Making
- Relationship Building
- Time Management
- Attention to Detail
- Organizational Skills
- Problem-Solving
- Networking expertise
- Customer Consultation
- Product Sales
- Reliability
- Multitasking
- Time management abilities
- Professionalism
- Scheduling experience or similar function
- Proven ability to handle multi-line incoming customer calls, schedule appointments
- Excellent customer service skills
- problemsolving ability
- Ability to work under pressure
- Precision Lash Application
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Lash Artist
Self Employed Web
03.2021 - Current
Medical Assistant Intern
American Chiropractic Services
09.2014 - 03.2015
General Manager
GNC Live Well
04.2013 - 04.2020
Medical Assistant Certification - Medical Assistant
Kaplan College Chula Vista
High School Diploma -
Mount Miguel High School