Ashley Robinson
Virginia Beach,VA
Summary
Customer experience focused service representative with a dynamic background in retail, public service, and medical facilities. Active listener, high energy, resourceful and detail oriented with knowledge in Microsoft excel and Microsoft word. Motivated and offer a strong work ethic and positive attitude. Highly effective in fast paced work environments. Seeking opportunities to apply professional experience and team member performance.
Overview
7
7
years of professional experience
Work History
Program Manager
Abacus Staffing
11.2024 - Current
- Manage and supervise administrative and daily program operations, complying with policies and regulations.
- Establish strong relationships with contracted clientele .
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Manage the Human Services department related to City of Virginia Beach job opportunities.
- Recruited qualified candidates to City positions for temporary and permanent roles.
- Manage several recruiters and their success.
Sr Staffing Specialist
Abacus Staffing
06.2023 - Current
- Collaborated with cross-functional teams to address workforce planning needs, optimizing overall staffing efforts.
- Efficiently managed high-volume requisition loads while maintaining excellent attention to detail and responsiveness to client needs.
- Conducted comprehensive candidate screenings to ensure fit for client requirements and organizational culture.
- Conducted both phone and face to face interviews with candidates.
- Maintained up-to-date knowledge of employment laws and regulations to ensure compliance throughout the recruitment process.
- Souring, recruiting and onboarding each hired candidate from start to finish. Completed I9, all federal documents, and conducted New Hire Orientation. This includes background screenings and drug screens in office.
- Utilized all employment platforms including LinkedIn, ZipRecruiter and many more to ensure the most qualified candidate is considered for employment.
- Recruiting daily for Administrative Services all with municipalities; staffing for city positions and some private sector roles. Remote recruiting on occasion.
- Enhanced client engagement while building trusting relationships with those I staff for.
Salon Manager
Sage Hair Studio
11.2022 - 03.2023
- Controlled inventory by tracking expenses, purchases, and shelf stock
- Coached and trained employees to optimize performance and achieve demanding business objectives
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
Student Loan Counselor
Central Research Inc.
04.2022 - 06.2022
- Evaluated loan requests and documents to verify accuracy and completeness
- Processed loan applications and monitored progress from start to finish
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
Customer Service Manager
Gallatin Public Utilities
08.2020 - 03.2022
- Actively listened to customers and handled concerns quickly
- Kept accurate records to document customer service actions and discussions
- Followed through with client requests to resolve problems.
Assistant Manager
Francesca's Boutique
02.2018 - 08.2020
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Interviewed and hired new employees
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Handled all bank deposits and transactions
- Trained new boutique team leaders.
Nurse
Sumner Regional Medical
08.2017 - 02.2018
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
Education
Associate of Science - Nursing
Aquinas College
Nashville, TNNursing
Tennessee Technology Center At Hartsville
Hartsville, TN12.2008
High School Diploma -
Gallatin Senior High School
Gallatin, TN05.2002
Skills
- Security Clearance
- Profit Enhancement
- Problem-Solving Skills
- Customer Service
- Time Management
- Recruiting
- Verbal and Written Communication
Additional Information
Referred by Alexis Garcia.
Timeline
Program Manager
Abacus Staffing
11.2024 - Current
Sr Staffing Specialist
Abacus Staffing
06.2023 - Current
Salon Manager
Sage Hair Studio
11.2022 - 03.2023
Student Loan Counselor
Central Research Inc.
04.2022 - 06.2022
Customer Service Manager
Gallatin Public Utilities
08.2020 - 03.2022
Assistant Manager
Francesca's Boutique
02.2018 - 08.2020
Nurse
Sumner Regional Medical
08.2017 - 02.2018
Associate of Science - Nursing
Aquinas College
Nursing
Tennessee Technology Center At Hartsville
High School Diploma -
Gallatin Senior High School
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