Ashley Robinson
Chicago,IL
Summary
Experienced customer service professional with a proven track record of delivering high-quality interactions and efficiently resolving client concerns. Recognized for collaborative team efforts and adaptability in dynamic environments. Strong focus on problem-solving and active listening. Expertise in fostering reliable support and ensuring customer satisfaction through exceptional service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Coordinator
CBIZ
01.2025 - Current
- Manage 14+ client accounts, coordinating services, resolving concerns, and tracking progress.
- Communicate with internal departments to address and resolve client needs.
- Coordinated client communications to enhance service delivery and strengthen relationships.
- Managed project timelines, ensuring all deliverables met quality standards and deadlines.
Member Services Agent
GoHealth
06.2021 - 10.2024
- Educated members on health insurance plans and services to enhance understanding and satisfaction.
- Resolved member inquiries through effective communication and problem-solving techniques.
- Contributed to team success by consistently meeting or exceeding performance metrics in areas such as call quality and resolution time.
Customer Consultant
Peoples Gas
Chicago, IL
01.2020 - 02.2021
- Delivered exceptional customer service, addressing billing , payment arrangement, and service inquiries and resolving issues efficiently.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Assisted in educating customers on energy conservation programs and services available.
Concierge Performance Associate
Sedgwick Repair Solutions
Chicago, IL
06.2018 - 01.2020
- Processed claims efficiently, ensuring compliance with company policies and regulations.
- Streamlined claims processing workflows, improving turnaround times and customer satisfaction.
- Participated in cross-functional projects and initiatives, leveraging claims expertise to support company-wide objectives.
Education
High School Diploma -
Thornton Township High School
Harvey, IL05-2005
Bachelor of Science - Applied Psychology
Capella Univesity
Minneapolis, MN06-2026
Skills
- Chat-based customer support
- Case documentation expertise
- Problem resolution expertise
- Proficient in Microsoft Office
- Proficient in Zendesk
- Interdepartmental communication
- Adaptability
- Effective remote collaboration
- Troubleshooting and problem resolution
- Account management
- Customer service
- Order management
Websites
Certification
Life and Health Insurance License
Timeline
Account Coordinator
CBIZ
01.2025 - Current
Member Services Agent
GoHealth
06.2021 - 10.2024
Customer Consultant
Peoples Gas
01.2020 - 02.2021
Concierge Performance Associate
Sedgwick Repair Solutions
06.2018 - 01.2020
High School Diploma -
Thornton Township High School
Bachelor of Science - Applied Psychology
Capella Univesity