ASHLEY ROBINSON
Summary
Reliable housekeeper dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests. Positive and energetic professional comfortable working with minimal supervision.
Overview
10
10
years of professional experience
Work History
Housekeeper
Intercontinental Cleveland
04.2026 - 11.2026
- Demonstrated attention to detail, ensuring rooms met or exceeded hotel standards for cleanliness and presentation.
- Improved guest satisfaction through thorough room cleaning services that met high standards of cleanliness.
- Followed daily cleaning schedules and adjusted plans according to occupancy levels, ensuring timely service.
- Maintained accurate records of cleaned rooms and supplies used, promoting accountability and effective resource management.
Housekeeper
One & Only Moonlight Basin
11.2025 - 04.2026
- Maintained cleanliness and sanitation of guest rooms, public areas, and event spaces, enhancing guest satisfaction.
- Responded proactively to guest requests, demonstrating commitment to service excellence.
- Coordinated with housekeeping staff to streamline task completion, improving overall service delivery.
- Upheld high sanitation standards in common areas, creating a welcoming environment for guests.
Housekeeper
Intercontinental Cleveland
04.2025 - 11.2025
- Demonstrated attention to detail, ensuring rooms met or exceeded hotel standards for cleanliness and presentation.
- Enhanced guest satisfaction by providing thorough and efficient room cleaning services.
- Maintained accurate records of room cleaning, supplies used, and time spent on tasks to support accountability and operational efficiency.
- Improved guest satisfaction through thorough and timely room cleaning services.
Housekeeper
Cape Codder Resort
08.2024 - 10.2024
- Conducted regular deep-cleaning assignments, enhancing hotel appearance and guest satisfaction.
- Removed bed sheets and towels, pre-treated stains to restore linen quality and extend longevity.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Vacuumed carpets, mopped floors, and dusted surfaces, ensuring a consistently spotless environment.
Housekeeper
Sanderling Resort
06.2024 - 08.2024
- Cleaned and returned rooms to occupant-ready status for prompt turnover
- Replenished hotel rooms with drinking glasses, linens, and bathroom supplies to maintain adequate stock of items for guests
- Displayed high levels of professionalism when interacting with guests throughout their stay
- Worked collaboratively with team members to meet deadlines set by management.
Housekeeper
Mohonk Mountain House
05.2023 - 01.2024
- Disinfected and mopped bathrooms to ensure sanitation and cleanliness for guest safety
- Cleaned and stocked guest rooms by replacing towels and linens, vacuuming, making beds, and restocking bathroom items to enhance guest comfort
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors to maintain a welcoming environment
Housekeeper
Ocean Reef Club
10.2022 - 05.2023
- Sorted, laundered, and organized laundry items for efficient storage
- Handled requests for extra linens, toiletries and other supplies.
- Fulfilled requests for extra linens, toiletries, and supplies to enhance guest satisfaction
Housekeeper
Secrets Resort & Spa
01.2017 - 10.2022
- Engaged with guests to assess room requirements and amenities, enhancing overall satisfaction
- Removed bed sheets and towels, pre-treated stains, and restored linen condition for improved guest experience
- Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment
- Cleaned and organized multiple rooms, ensuring high standards of cleanliness and guest comfort.
Education
Heart Trust Institute
High School Diploma -
St James High School
Skills
- Strong organizational and time management
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail oriented and able to handle multiple task simultaneously
- Flexible
Timeline
Housekeeper
Intercontinental Cleveland
04.2026 - 11.2026
Housekeeper
One & Only Moonlight Basin
11.2025 - 04.2026
Housekeeper
Intercontinental Cleveland
04.2025 - 11.2025
Housekeeper
Cape Codder Resort
08.2024 - 10.2024
Housekeeper
Sanderling Resort
06.2024 - 08.2024
Housekeeper
Mohonk Mountain House
05.2023 - 01.2024
Housekeeper
Ocean Reef Club
10.2022 - 05.2023
Housekeeper
Secrets Resort & Spa
01.2017 - 10.2022
Heart Trust Institute
High School Diploma -
St James High School