ASHLEY ROBINSON
Management
Bartow,FL
Summary
Energetic individual, dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Department Manager
B&R Foods
10.2016 - 02.2024
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Communicated with managers of other departments to maintain transparency.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Led meetings with store management to discuss goals, challenges faced within the department as well as successful tactics to be implemented across the organization.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed budgets responsibly, ensuring optimal allocation of resources for staffing, inventory purchases, and marketing initiatives.
Route Driver
Dandee Foods
02.2014 - 11.2016
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Processed payments, made change, and provided receipts.
- Assisted with sorting and organizing stockroom items.
- Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.
- Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
- Maintained records of mileage, oil, gas and expenses for reimbursements.
- Delivered orders to customers to drive full satisfaction.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Inspected and loaded delivery trucks and picked up customer returns.
Manager
McDonald's
10.2008 - 02.2014
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Education
High School Diploma -
East Area Adult School
Auburndale, FLCNA, CPR - Health Aide
Traviss Technical College
Lakeland, FLSkills
- Operations
- Vendor Relationship Management
- Employee performance evaluation
- Motivational Leadership
- Documentation And Reporting
- Decision-Making
- Staff Management
- Shift Scheduling
- Safety and Security
- POS Software
- Rules and regulations
- Onboarding and Orientation
Certification
- Certified Department Manager, B&R Foods - 2016-2024
ServSafe Certified
Foodsafety/EcoSure
Timeline
Department Manager
B&R Foods
10.2016 - 02.2024
Route Driver
Dandee Foods
02.2014 - 11.2016
Manager
McDonald's
10.2008 - 02.2014
High School Diploma -
East Area Adult School
CNA, CPR - Health Aide
Traviss Technical College
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