Ashley Rohr
Phoenix,AZ
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Jeffrey Pruitt. Recognized for enhancing guest satisfaction through effective upselling techniques and maintaining high cleanliness standards. Proven ability to thrive in high-volume environments while fostering positive guest interactions and team collaboration.
Overview
10
10
years of professional experience
Work History
Server
Jeffrey Pruitt
425 E Rt 67
12.2015 - 01.2026
- Provided excellent customer service by promptly addressing guest inquiries and concerns.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Adapted quickly to menu changes, ensuring accurate information delivery to guests.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Supported team during busy shifts by efficiently managing multiple tables and orders.
- Trained new servers on restaurant protocols and customer service best practices.
- Monitored inventory levels, assisting in ordering supplies to maintain operational flow.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Managed inventory of dining supplies to prevent shortages during service.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Streamlined order-taking process to minimize wait times for diners.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Improved dining experience by providing prompt, attentive service to guests.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Ponderosa Highschool
Flagstaff, AZSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Supply restocking
- Order accuracy
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
- Suggestive selling
- Guest relations management
- Point of sale operation
- Relationship management
- Dining area maintenance
- Allergy awareness
- Order management
- Beverage preparation
- Inventory management
- Tableside etiquette
- Task prioritization
- Food sales and promotion
- Guest seating
- Table setting
- Item promotion
- Table setting knowledge
- Ordering procedures
- Foreign language proficiency
- Food station setup
- Menu presentation
- Daily specials memorization
- Food and beverage pairings
- Regulatory compliance
- Bill computation
- Food inspection
- Front-of-house display creation
- Food spoilage prevention
- Multitasking and organization
- Food safety
- Shift management
- Upselling techniques
- Server training
- Calm demeanor
- Check payment processing
- Table setting arrangements
- Special dietary requirements
- Point-of-sale system
- Take-out service
- Positive and professional
- Table resetting
- Effective customer upselling
- Positive guest interactions
- Hostess support
- Food safety oversight
- Customer feedback management
- POS operation
- Team member support
- Dining customer service
- Menu design
- Warm and friendly
- Reliability
- Multitasking Abilities
- Multitasking
- High energy and stamina
- Team leadership
- Problem-solving
- Cool under pressure
- Excellent communication
Timeline
Server
Jeffrey Pruitt
12.2015 - 01.2026
High School Diploma -
Ponderosa Highschool