Ashley Rolfe

• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Followed up with customers to increase customer service with travel plans.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.

• Helping over 20 to 50 customers with billing and payments, also troubleshooting of crashed site problem everyday.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Participated in team meetings and training sessions to stay informed about product updates and changes.

Trained 2 new team members by relaying information on company procedures and safety requirements.

• Coached 5 team members in techniques necessary to complete job tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.

• Consistently met deadlines and quality goals for accuracy and timeliness.
• Worked productively with customers to meet order requirements and service expectations.
• Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
• Reviewed over 30 to 50 customer orders closely to locate desired items and checked app regularly to identify changes every week.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

• Developed positive relationships with over 20 students, faculty and parents to support continuous rapport and communication.
• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Communicated information to parents to promote good communication and transparency.
• Identified and reported mechanical problems and safety hazards.
• Completed logbooks, incident reports and other daily paperwork.
• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.