Ashley Roman
Millville,NJ
Summary
Diligent professional with background as Front Desk Liaison. Proven track record in managing front desk operations, customer service, and administrative tasks. Strong communication skills paired with the ability to quickly adapt to new software and procedures. Demonstrated impact through effective problem-solving abilities and streamlining office activities for maximum efficiency.
Overview
9
9
years of professional experience
Work History
Front Desk Float
Atlantic Medical Imaging
Vineland, NJ
07.2024 - Current
- Performed administrative duties such as filing documents, photocopying, faxing.
- Verified identification of customers before providing services or information.
- Organized front desk operations including scheduling appointments and managing calendars.
- Responded to customer feedback or complaints in a timely manner.
- Resolved customer issues promptly and professionally in accordance with company policies and procedures.
Cashier/Assistant Manager
Dollar Tree
Vineland, NJ
06.2015 - 05.2024
- Managed the store's inventory levels by conducting regular audits and ordering new stock as needed.
- Participated in meetings with other managers to discuss operational plans or initiatives.
- Identified potential theft risks within the store environment by monitoring suspicious activity.
- Investigated discrepancies in financial statements or accounting reports.
- Recruited, trained, and supervised staff members while providing guidance and support when necessary.
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Resolved customer disputes in a timely manner while adhering to company policies.
Clerk
Inspira Medical Center
Vineland, NJ
10.2020 - 07.2023
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update customer accounts records.
- Entered data into computer systems accurately and efficiently.
Education
High School Diploma -
Bridgeton High School
Bridgeton, NJ06-2008
Skills
- Scheduling appointments
- Document Management
- Payment Collection
- Insurance Verification
- Records Management
- HIPAA Compliance
- Patient callbacks
- Appointment Scheduling
- Patient Scheduling
- Patient Relations
- Front Desk Operations
Timeline
Front Desk Float
Atlantic Medical Imaging
07.2024 - Current
Clerk
Inspira Medical Center
10.2020 - 07.2023
Cashier/Assistant Manager
Dollar Tree
06.2015 - 05.2024
High School Diploma -
Bridgeton High School