Raven Mann
Georgetown,KY
Summary
Dependable team player effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
7
7
years of professional experience
Work History
Front Desk Float
Georgetown Community Hospital
11.2023 - Current
- Enhanced patient satisfaction by providing efficient check-in and check-out processes.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from patients.
- Updated patient records accurately and efficiently, ensuring insurance and ID were verified through Availity, KYMMIS and myGCS.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for patients.
- Assisted in training new staff members on front desk procedures and company policies.
- Streamlined referral processes for specialty services, ensuring timely access to necessary evaluations and treatments for patients.
Mobile Phlebotomist
American Red Cross Blood Services
03.2021 - 11.2023
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Conducted venipuncture and other CT procedures.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Monitored patients for reactions and verified sample quality.
Delivery Driver
Pizza Hut
06.2020 - 02.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
After-School Teacher
Children's Montessori School Of Georgetown
08.2017 - 05.2018
- Incorporated multiple types of teaching strategies into classroom.
- Maintained positive and professional classroom environment throughout school year.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Education
High School Diploma -
Scott County High School
Georgetown, KY05.2018
Skills
- Team Leader
- Patient Confidentiality
- Time Management
- Staff Collaboration
- Maintaining Confidentiality
- Creative Thinking
- Data Entry
Timeline
Front Desk Float
Georgetown Community Hospital
11.2023 - Current
Mobile Phlebotomist
American Red Cross Blood Services
03.2021 - 11.2023
Delivery Driver
Pizza Hut
06.2020 - 02.2021
After-School Teacher
Children's Montessori School Of Georgetown
08.2017 - 05.2018
High School Diploma -
Scott County High School
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