Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Roman

Vineland,NJ

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Dollar General Market. Proven track record in enhancing customer satisfaction and accuracy in financial reporting. Skilled in conflict resolution and staff training, fostering a motivated team environment while achieving operational excellence.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Dollar General Market
02.2023 - 11.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Customer Service Cashier

ShopRite
02.2022 - 11.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Dancer Shot Girl

Stilettos Gentleman Club
04.2015 - 11.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Dancer Bartender

Deliahs Den
02.2017 - 11.2019
  • Picked up choreography moves easily and immediately incorporated changes in choreography or new moves by staying flexible.
  • Developed strong relationships with fellow performers and production staff to foster a positive working environment.
  • Participated in regular rehearsals, refining movements and synchronizing with fellow dancers for seamless performances.
  • Demonstrated impressive flexibility, speed and agility when performing on stage.


.Made drinks for customers and worked the bar when needed.

Education

High School Diploma -

Buena Regional High School
Buena, NJ
06.2011

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Customer rapport
  • Sales strategies
  • Customer relationship management (CRM)
  • Sales growth
  • Policy enforcement
  • Orientation and training
  • Employee performance evaluations
  • Employee supervision
  • Coaching and mentoring
  • Inventory management
  • Financial reporting
  • Compliance
  • Vendor relationship management
  • Reporting and documenting
  • Closing oversight
  • Teamwork and collaboration
  • Multitasking Abilities
  • Multitasking
  • Organizational skills
  • Active listening
  • Hiring and training
  • Work Planning and Prioritization
  • Customer relationship management
  • Professional and courteous
  • Scheduling and coordinating
  • Staff training

Timeline

Assistant Manager

Dollar General Market
02.2023 - 11.2024

Customer Service Cashier

ShopRite
02.2022 - 11.2023

Dancer Bartender

Deliahs Den
02.2017 - 11.2019

Dancer Shot Girl

Stilettos Gentleman Club
04.2015 - 11.2017

High School Diploma -

Buena Regional High School
Ashley Roman