Professional Summary
Overview
Work History
Education
Skills
Timeline

Ashley Ruddlesden

Murphy USA
Ooltewah,TN
6
years of professional experience

Dynamic Assistant Manager at Murphy USA with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in team leadership and problem-solving, I successfully improved operational efficiency and reduced discrepancies, fostering a positive work environment while driving sales through effective merchandising strategies.

Work History

Assistant Manager

5 Years 10 Months
Murphy USA | 10.2020 - Current
  • Developed staff schedules to optimize coverage and improve customer service.
  • Trained new employees on operational procedures and safety protocols.
  • Coordinated inventory management processes to reduce discrepancies and enhance accuracy.
  • Assisted in managing daily operations and ensuring compliance with company policies.
  • Fostered a positive work environment through effective communication and support initiatives.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

House Cleaner

3 Months
Extended Stay America | 11.2025 - 02.2026

Clean rooms

Laundry

Help guest when needed

Education

Certificate - Computer Programming

TESST College | Baltimore, MD | 05.2007

Skills

Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations

Timeline

House Cleaner

Extended Stay America
11.2025 - 02.2026Read More

Assistant Manager

Murphy USA
10.2020 - CurrentRead More

TESST College

Certificate from Computer Programming
Read More
Ashley Ruddlesden