Ashley Ryan
Summary
Proven in driving customer satisfaction and sales goals at Fairwind Cruises, I excel in customer service and problem-solving. My adaptable approach and excellent people skills fostered loyalty and repeat business, enhancing team collaboration and efficiency. Achieved notable success in high-stress environments, demonstrating a commitment to outstanding client service and sales excellence. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
15
15
years of professional experience
Work History
Sales Associate
Fairwind Cruises
09.2023 - Current
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Resort Childcare Provider
Malihini Keiki Care
10.2018 - Current
- Developed a deep understanding for the inner workings of the resort industry on hawaii Island.
- Fostered a strong relationship with concierge personnel.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- created age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Assistant Salon Manager
Brocatos Salon
11.2015 - 02.2018
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
- Collaborated with stylists to ensure smooth transitions between services while minimizing wait times for clients.
- Supported Salon Manager with administrative tasks such as payroll processing and staff scheduling to ensure smooth operations.
Sales Associate
Ulta Beauty Inc.
01.2010 - 01.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Massage Therapy - Massage Therapy
Maui Academy of Healing Arts
120 Baldwin Ave #791780, Paia, HI 9677906.2018
Cosmetology - Cosmetology
Aveda Institute - Washington DC
713 7th Street NW, Washington, DC 2000102.2012
High School Diploma -
Middletown High School
Middletown, MD06.2007
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Client Service
- Excellent people skills
- Adapt to diverse groups
- Sales Goals Attainment
- Adaptable and Flexible
Timeline
Sales Associate
Fairwind Cruises
09.2023 - Current
Resort Childcare Provider
Malihini Keiki Care
10.2018 - Current
Assistant Salon Manager
Brocatos Salon
11.2015 - 02.2018
Sales Associate
Ulta Beauty Inc.
01.2010 - 01.2012
Massage Therapy - Massage Therapy
Maui Academy of Healing Arts
Cosmetology - Cosmetology
Aveda Institute - Washington DC
High School Diploma -
Middletown High School