Aldo MENDEZRAMIREZ
Pelham,NY
Overview
18
18
years of professional experience
Summary
Dynamic sales associate with proven expertise in customer service and relationship building at T&J Pizza and Pasta. Achieved consistent sales targets through effective upselling and strategic planning. Recognized for exceptional teamwork and problem-solving skills, enhancing customer satisfaction and loyalty while maintaining high standards in cash handling and inventory control.
Work History
Sales Associate
T&J Pizza and Pasta
03.2008 - 03.2026
- Maintained cleanliness and organization of dining area to promote customer satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed inventory levels, restocking supplies as needed to meet customer demand.
- Handled customer inquiries and resolved issues promptly to maintain service quality.
- Participated in team meetings to discuss sales strategies and improve operational efficiency.
- Trained new staff on service protocols and menu knowledge to ensure consistency in service delivery.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Collaborated with team members to achieve monthly sales targets.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Cook,Pizza,sale's,costumer Service
Whole Food Market
08.2021 - 2023
- Prepared and assembled fresh ingredients for daily meal offerings.
- Maintained cleanliness and organization of kitchen workstations.
- Assisted in inventory management, ensuring stock levels met demand.
- Collaborated with team members to execute high-quality food service during peak hours.
- Followed food safety guidelines to maintain compliance with health regulations.
- Adapted quickly to changing menu items and customer preferences.
- Implemented efficient cooking techniques to enhance meal presentation and taste.
- Trained new staff on kitchen procedures and best practices for efficiency.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Collaborated with management team to develop new menu items.
- Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Developed system for inventory management, reducing waste and cutting costs.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Streamlined food preparation process, increasing kitchen productivity.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Introduced waste reduction program, contributing to environmental sustainability efforts.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
- Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
- Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Monitored food quality and presentation to maintain high standards.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Measured and mixed ingredients according to precise recipes for best results.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Adjusted recipes based on ingredient availability or customer request.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Trained and supervised cooking staff to expertly meet daily needs.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Planned menus for different events, seasons and customer requests.
- Suggested actionable improvements to streamline training procedures.
Education
No Degree -
Gabriela Mistral
MexicoSkills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Listening skills
Problem-solving
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Relationship building
Outgoing personality
Cash handling
Money handling
Verbal/written communication
Cash register operation
Stocking and receiving
Cash handling accuracy
Client service
Conflict resolution
Sales expertise
Product sales
Store opening and closing
Customer needs assessment
Complex Problem-solving
Sales strategies
POS system operation
Upselling
Professional demeanor
Retail store operations
Adapt to diverse groups
Cleaning techniques
Guest relations
Sales training
Strategic planning
Inventory tracking
Sales development
Building rapport
Inventory control
Policy and procedure adherence
Merchandise display
Product recommendations
Order processing
Sales goals attainment
Display setup
Brand promotion
Point of sale operation
Negotiation tactics
Relationship selling
Product promotions
Business development
Persuasion techniques
Sales trends
Shipment processing
Promotional support
Fraud detection
Fitting room maintenance
Cold calling
Product demonstrations
Sales forecasting
Dispute mediation
Self-checkout assistance
Contract preparation
Client account management
Dining area maintenance
Sales pipeline management
Expert in subject
Friendly and outgoing
Verbal and written communication
Customer engagement
Task prioritization
Merchandising
Client retention strategies
Upselling and cross selling
Feedback implementation
Energetic self-starter
Hospitality and accommodation
Excellent communication skills
Positive and professional
Inventory control procedures
Reading comprehension skills
B2B sales and customer service
Product guidance
Retail loss prevention
New teller training
Exchange coordination
Retail merchandising expertise
Service oriented
Price quote preparation
Written and oral communication skills
Superb time management
Contact follow-up
Spanish / ingles
I am hard-working men we’re not afraid to do any type of job
Iused to work on receiving overnight on Produce department
Using manual forklift to unload the trucks wit the produce
I have experience working on the meat department on sales
And also on meat wrapping
Using Knives with the safe procedures
Languages
Spanish
Native or Bilingual
Timeline
Cook,Pizza,sale's,costumer Service
Whole Food Market
08.2021 - 2023
Sales Associate
T&J Pizza and Pasta
03.2008 - 03.2026
No Degree -
Gabriela Mistral