Ashley Sadler
North Port,FL
Summary
Highly motivated professional with strong experience in restoration administration, accounts receivable/collections, and restoration estimating. Proficient in various industry-standard CRM software to manage jobs while keeping detailed records. Leverages extensive customer service expertise to resolve complex client issues, drive high satisfaction scores, and deliver exceptional support. Collaborative team member with articulate communication skills, a passion for continuous learning, and a proven dedication to project success and cross-departmental support.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Mitigation Estimator/Estimating Coordinator
Five Star Restoration
08.2024 - 06.2026
- Developed accurate cost estimates for projects by analyzing blueprints and specifications.
- Created accurate mitigation estimates using Xactimate resulting in claims moving through review and approval move quickly.
- Responsible for creating all contracts and change orders, as well as walking homeowners through understanding the documents.
- Conducted site assessments that improved estimate accuracy and supported clearer project documentation.
- Built trust with homeowners and internal teams through accurate scoping, clear documentation, and responsive communication.
- Reviewed and corrected dry logs as needed.
- Streamlined process for faster turnaround times and greater accuracy with the implementation of new software and training for all departments.
- Developed SOPs to help update processes and reduce confusion between departments.
- Managed client communication by regularly updating homeowners and serving as the primary point of contact to answer questions and set clear expectations during mitigation and reconstruction.
- Helped with coordinating projects from start to finish as they traveled through different departments to assure that details were properly documented and accurate.
- Managed adjuster follow-ups and documentation to reduce delays in claim review and job funding.
Customer Service/Accounts Receivable/Estimator
JCCC Construction
03.2024 - 08.2024
- Conducted thorough site visits to gather essential information for precise estimates.
- Reviewed project plans and specifications to understand project requirements and accurately estimate costs and resources needed.
- Optimized company records through implementation and training of new software systems, transitioning from outdated paper binder systems to digital formats.
- Used xactimate to produce mitigation and reconstruction estimates which reduced review times and accelerated claim payouts.
- Elevated customer experiences by delivering timely, accurate information updates to manage expectations.
- Managed invoicing and payment collections with clients, including insurance funds and out-of-pocket invoices.
Accounts Receivable/Collections Assistant Manager
Express Dry
03.2022 - 04.2024
- Kept jobs updated throughout each stage of the project by communicating with all departments and keeping accurate notes in the CRM system.
- Worked with estimators and insurance adjusters to facilitate correct payment for each job based on the services provided to the client.
- Followed up with insurance adjusters to make sure payment was issued in a timely manner.
- Coordinated with other departments to improve internal processes, enhancing overall company performance and achieving seamless collaboration between teams.
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
- Enhanced client trust by communicating with insurance adjusters and keeping homeowners informed about the status of their claims.
- Helped de-escalate stressful situations by providing timely answers, documentation support, and consistent follow-up.
- Collected and kept accurate records of cash, check, and credit card transactions from homeowners.
- Utilized excellent communication skills to negotiate payment plans with delinquent customers while maintaining positive relationships.
- Implemented new software systems to improve workflow efficiency and accuracy of collections data.
- Trained new team members, fostering a productive work environment and reducing onboarding time.
Education
Bachelor of Science - Architecture
Woodbury University
Burbank, CA05-2023
Associate of Science - Architecture
Mesa Community College
San Diego, CA05-2010
Skills
Application development
Cloud service providers
Cloud-based system design
Data storage and security
Network architecture
Software
Xactimate
Albiware
Encircle
Basecamp
Kickserv
Quickbooks
Microsoft Office Suite
Google Suite
Adobe Suite
AutoCAD
Photoshop
Revit
Certification
Verisk Level 2 Xactimate Certification
Timeline
Mitigation Estimator/Estimating Coordinator
Five Star Restoration
08.2024 - 06.2026
Customer Service/Accounts Receivable/Estimator
JCCC Construction
03.2024 - 08.2024
Accounts Receivable/Collections Assistant Manager
Express Dry
03.2022 - 04.2024
Bachelor of Science - Architecture
Woodbury University
Associate of Science - Architecture
Mesa Community College