Ashley Saflar
Phoenix,Az
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated Customer Service Representative with extensive experience in food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tacobell
Phoenix, Az
06.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Balanced assigned drawers on a daily basis using manual calculations or computerized systems.
- Developed and implemented organizational systems to streamline workflow processes.
Hostess/ Busser
Jjs Grub Shack
Phoenix, Az
04.2021 - 05.2021
- Greeted guests warmly upon arrival, seating them promptly.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Monitored customer satisfaction levels throughout their meal experience.
- Assisted servers in bussing tables when needed during busy periods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Highschool Diploma -
Sandra Day O'Connor High School
05.2023
Some College (No Degree) - Clinical Psychology
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Customer satisfaction measurement
- Assertiveness
- Complaint resolution
- Product Knowledge
- Scheduling
- Adaptive team player
- Problem-solving abilities
- Medical terminology knowledge
- Team Development
- Positive and professional
- Professional telephone demeanor
- Customer Service
- Active Listening
- Payment Processing
- Courteous demeanor
Additional Information
- OSHA Certified
- Sports Medicine Certificate
- 2 Years of Spanish
Certification
- OSHA Certified
References
References available upon request.
Timeline
Customer Service Representative
Tacobell
06.2021 - Current
Hostess/ Busser
Jjs Grub Shack
04.2021 - 05.2021
Highschool Diploma -
Sandra Day O'Connor High School
Some College (No Degree) - Clinical Psychology
Maricopa Community Colleges - Glendale Community College