Alecia McGee
Amarillo,TX
Summary
Dynamic Customer Service Representative with a proven track record at Xcel Energy, excelling in problem resolution and customer satisfaction. Skilled in active listening and conflict resolution, I effectively mentored new hires, enhancing team performance and fostering a collaborative environment. Proficient in Microsoft office and adept at building strong customer relationships.I am with these agents from day 1-graduation. I assist with building confidence, coordinating makeup work for missed days, staying up to date with processes, coaching when necessary, monitoring interactions, coordinating with others to ensure things run smoothly(other mentors, supervisors, trainers, managers) ensuring that these agents are adhering to their schedule.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Xcel Energy
Amarillo Tx
02.2023 - Current
Oversaw customer interactions to resolve billing inquiries effectively. Mentored new hires to foster professional development and integration into the team.
- Trained new team members on best practices for handling customer inquiries and complaint resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- I was awarded spot of bonus in for my performance in April 2025, May 2025, September 2025, April 2026.
Education
High School Diploma -
Happy High School
Happy, TXSkills
Customer satisfaction measurement
- Active listening
- Relationship building
- Conflict resolution
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Payment processing
Customer satisfaction measurement
Accomplishments
I have been able to keep my occupancy way above goal.
Timeline
Customer Service Representative
Xcel Energy
02.2023 - Current
High School Diploma -
Happy High School