Dedra Bess

• Handles a limited portion of the CSR role, meet and great everyone who comes in the showroom and the company , assistance, outbound campaigns, stocks documents to makes sales folders, data entry, customer notifications.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Answered phone. Reviewed and searched for information
• Gave information to the customer.

Monitoring and processing documents.

Monitoring and completing task.

Verifying members Eligibility and benefits .

Initiating the authorization request for process.

Fax authorization to Provider. Assist with Authorization information

Assist calls from members and providers regarding eligibility, benefits and claims.

Review insurance policy to determine coverage

Prepare insurance claims forms or related documents and review the for completeness.

Keep records of customer interaction or transaction recording details of inquiries, complaints or comments as well as actions taken.

Determine changes for servies requested, collect deposits or payments or arrange billing.

Refer unresolved customer grievances.

Resolved customers' service or billing company by performing activities.