Ashley Saltkill
Nashville,TN
Summary
Reliable and detail-oriented professional with a background in data entry, administrative support, and client-facing roles. Experienced in managing high workloads with accuracy, de-escalating challenging interactions, and providing compassionate, efficient service. Known for strong communication, organization, and the ability to anticipate and resolve issues in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Service & Data Entry Specialist
Peak Optical
Clarksville, TN
11.2024 - Current
- Accurately entered and verified data into company database, ensuring high levels of accuracy and data integrity
- Maintained confidentiality and security of sensitive information by adhering to company policies and procedures
- Collaborated with cross-functional teams to gather necessary information
- Responded promptly to inquiries
- Maintained accurate records ensuring accountability and traceability of all entered when handling personal or sensitive information
- Managed multiple projects simultaneously while meeting strict deadlines without compromising quality standards
- Anticipated potential problems and implemented preventative solutions
- Assisted customers in high-stress situations while maintaining a positive experience
Rideshare Driver
Uber And Lyft
Nashville, TN
08.2021 - 10.2024
- Achieved consistently high customer scores by delivering exceptional service and maintaining a professional demeanor
- Maintained a clean driving record with no accidents or incidents by rigorously following safety rules and regulations
- Increased efficiency and revenue by using GPS to determine the fastest routes to destinations
Key Holder
M.L.Rose
Nashville, TN
11.2017 - 08.2021
- Opened and closed store independently and prepared nightly bank drop for manager, ensuring secure financial handling
- Oversaw inventory replenishment and daily functions to maintain smooth operational flow and quickly resolve issues
- Built customer confidence by actively listening to concerns and providing appropriate feedback, increasing repeat business
- Supervised team workflow by managing customer needs and delegating tasks to employees for optimal coverage
Administrative Assistant
M.L.Rose
Nashville, TN
11.2017 - 08.2021
- Answered multi-line phone system, routed calls, and delivered messages to staff, ensuring prompt communication
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials efficiently
- Coached new employees on company procedures, policies, and performance standards, improving onboarding effectiveness
- Interacted with vendors, contractors, and service personnel to receive orders and communicate instructions, streamlining operations
- Greeted visitors, ensuring they received an outstanding first impression of the company and enhancing customer satisfaction
- Performed routine clerical tasks while handling sensitive information in a confidential manner to maintain data integrity
- Kept business operations running smoothly by drafting sales reports and coordinating staff schedules for optimal coverage
Education
High School Diploma -
Stewart County High School
Dover, TN05-2009
Skills
- Conflict resolution and de-escalation
- Active listening
- Client Relations
- Multitasking
- Time Management
- Adaptability
- Teamwork
- Attention to detail
Timeline
Customer Service & Data Entry Specialist
Peak Optical
11.2024 - Current
Rideshare Driver
Uber And Lyft
08.2021 - 10.2024
Key Holder
M.L.Rose
11.2017 - 08.2021
Administrative Assistant
M.L.Rose
11.2017 - 08.2021
High School Diploma -
Stewart County High School