ASHLEY SANCHEZ
SAN JOSE,US
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
12
12
years of professional experience
Work History
Host Receptionist
CBRE @ GOOGLE
Mountain View, Ca
07.2021 - Current
- Greeted and welcomed guests to create a positive first impression.
- Coordinated seating arrangements to optimize guest flow and comfort.
- Managed reservation system to ensure accurate guest bookings.
- Assisted in training new hosts on operational procedures and customer service standards.
- Communicated effectively with kitchen staff to streamline service delivery.
- Handled guest inquiries and resolved issues promptly for enhanced satisfaction.
- Maintained cleanliness and organization of the host area during busy shifts.
- Supported event coordination by preparing spaces for special functions and meetings.
Lead Barista
Google- Bon Appetit
Sunnyvale, Ca
04.2017 - 06.2021
- Managed daily operations of high-volume coffee service at tech campus.
- Trained and mentored new baristas on equipment and customer service.
- Developed seasonal beverage menus aligning with company sustainability goals.
- Ensured cleanliness and organization of workstations and service areas.
- Collaborated with culinary team to enhance food and beverage pairings.
- Conducted inventory management for coffee beans and supplies on-site.
- Resolved customer inquiries and complaints with professionalism and care.
- Implemented efficient workflows to improve speed of service during peak hours.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
Server
Olive Garden
San Jose, Ca
03.2015 - 06.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and special dietary requests.
- Managed multiple tables while ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to maintain efficient service flow.
- Processed customer payments accurately and efficiently at the register.
- Maintained cleanliness and organization of dining area throughout shifts.
Manager's Assistant
Fredericks of Hollywood
San Jose, Ca
09.2013 - 01.2015
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
- Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.
- Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store.
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
- Attended store walkthroughs with management team and followed-up on directives and recommendations.
- Analyzed productivity reports to manage overall performance.
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale.
Education
GED - GENERAL ED
Merced adult school
Merced, CA06.2010
Skills
- POS Systems
- Inventory Management
- Customer Service
- Payment Processing
- Teamwork
- Training
- Leadership
- Operations Management
- Event coordination
- Effective communication
- Adaptability
- Multitasking proficiency
- Hospitality and accommodation
Timeline
Host Receptionist
CBRE @ GOOGLE
07.2021 - Current
Lead Barista
Google- Bon Appetit
04.2017 - 06.2021
Server
Olive Garden
03.2015 - 06.2019
Manager's Assistant
Fredericks of Hollywood
09.2013 - 01.2015
GED - GENERAL ED
Merced adult school