Ashley Santiago
Kissimmee
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity, service quality, and customer satisfaction. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Famous Footwear
10.2022 - Current
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Managed inventory control processes to minimize shrinkage and maintain stock levels.
- Analyzed sales data to identify trends, inform strategic decisions, and adjust marketing efforts.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Processed incoming shipments efficiently, ensuring accuracy in documentation and inventory management.
- Executed inventory management processes, including receiving, stocking, and replenishing merchandise efficiently.
Ride Operator, Ride Attendant, Cashier
Starflyer
09.2021 - 10.2022
- Operated ride efficiently, ensuring guest safety and compliance with operational standards.
- Monitored ride performance, identifying and reporting maintenance needs to enhance reliability.
- Supervised ride operations to ensure safety and compliance with industry regulations.
- Processed customer transactions efficiently using point-of-sale systems.
Sales Associate
The Home Depot
07.2020 - 09.2021
- Enhanced customer satisfaction by assisting with purchases and product inquiries.
- Increased sales through collaboration on effective promotional campaigns with team members.
- Resolved customer complaints swiftly, improving overall shopping experience and loyalty.
- Streamlined checkout processes, significantly reducing wait times and boosting customer satisfaction.
- Educated customers on reward programs, encouraging participation and engagement.
Legal Assistant/File Clerk
The Wheelock Law Firm
09.2018 - 07.2020
- Processed incoming documents, ensuring accurate categorization and timely distribution to relevant departments.
- Organized and maintained legal files, ensuring efficient document retrieval.
- Enhanced customer satisfaction by promptly answering calls and addressing inquiries.
- Assisted attorneys in case preparation by compiling relevant case materials and documentation.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate of Science - Diagnostic Medical Sonography
Valencia
Orlando, FL04-2026
Keiser University
Orlando, FLDiploma -
Dr. Phillips High School
06.2020
Skills
- Effective communication
- Effective time management
- Collaborative teamwork
- Efficient task management
- Customer service
- Critical thinking
- Staff training and development
- Decision-making
Certification
International Ride Operator Certification
Languages
English
Spanish
Timeline
Assistant Manager
Famous Footwear
10.2022 - Current
Ride Operator, Ride Attendant, Cashier
Starflyer
09.2021 - 10.2022
Sales Associate
The Home Depot
07.2020 - 09.2021
Legal Assistant/File Clerk
The Wheelock Law Firm
09.2018 - 07.2020
Associate of Science - Diagnostic Medical Sonography
Valencia
Keiser University
Diploma -
Dr. Phillips High School