Ashley Santos
Dallas
Summary
Dynamic medical receptionist with proven expertise in appointment scheduling and HIPAA compliance at Momentum Spine and Joint. Recognized for enhancing patient experiences through exceptional customer service and meticulous documentation. Skilled in EMR systems and inventory management, ensuring efficient front desk operations while maintaining confidentiality and organization.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Momentum Spine and Joint
12.2024 - Current
- Coordinated patient scheduling, check-in, and check-out .
- Coordinated referrals through attorneys and other case managers and documented details in patient charts.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Crew Member
Raising Cane's Restaurants
10.2023 - 12.2024
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
Education
Duncanville Highschool
Duncanville, TX05.2024
Skills
- Front desk operations
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- Appointment management
- EMR / EHR
- Documentation
- Inventory oversight
- Data entry
- Customer service
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Medical Receptionist
Momentum Spine and Joint
12.2024 - Current
Crew Member
Raising Cane's Restaurants
10.2023 - 12.2024
Duncanville Highschool
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