Ashley Schack
Ward,AR
Summary
Dynamic bartender with a proven track record at HMS Host International, excelling in customer service and multitasking. Enhanced guest experiences through engaging interactions and crafted signature cocktails, driving beverage sales. Highly reliable and organized, consistently maintaining cleanliness and compliance with health regulations while training new staff to uphold service excellence.
In addition, I completed coursework for medical terminology and medical billing coding. As well as passing the NHA certification for billing and coding specialists.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
HMS Host International
Little Rock, AR
06.2014 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Education
Medical Billing And Coding - Medical Billing And Coding
University of Central Arkansas
Conway, AR05.2025
Business Managment - Business Managment
ASU Beebe
Beebe Arkansas 05.2017
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Payment processing
- Medical terminology expertise
- Medical record review
- ICD-10 proficiency
- HIPAA compliance
- Medical coding ethics
- Insurance coding (ICD-9 and CPT)
- Procedural coding
- Medical coding guidelines
- Claims processing
- Medical abbreviations
- Microsoft Word mastery
- Microsoft Word proficiency
- Microsoft openoffice
- Microsoft powerpoint, excel, and Word
- Friendly, positive attitude
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Organization and time management
- Revenue cycle management
- Medical coding certification
Certification
NHA Billing and coding specialist certification
Timeline
Bartender
HMS Host International
06.2014 - 03.2025
Medical Billing And Coding - Medical Billing And Coding
University of Central Arkansas
Business Managment - Business Managment
ASU Beebe