Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Assistant ManagerCustomer Service RepresentativeWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Tower City, US
Open to relocation: Yes
Open To Work
Hi, I’m
Ashley Scheib
Tower City
Work Preference
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
19
years of professional experience
1
Certification
Work History
Top Star ExpressValley View, PA
Assistant Manager
07.2012 - Current
Job overview
- Developed training programs for new staff, fostering skills and knowledge retention.
- Managed daily operations, ensuring compliance with safety regulations and company policies.
- Mentored junior staff on best practices, promoting a culture of continuous improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Ingram MicroJonestown, PA
Warehouse Worker
10.2010 - 01.2012
Job overview
- Operated forklifts to transport goods efficiently within warehouse environment.
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
- Conducted quality checks on incoming shipments, maintaining high standards of product integrity.
Applebee's Grill + BarHarrisburg, PA
Host
08.2007 - 10.2010
Job overview
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlists efficiently, optimizing table turnover and guest satisfaction.
- Coordinated with servers and kitchen staff to facilitate smooth dining experiences.
- Provided menu information and recommendations, enhancing customer engagement.
- Trained new hosts on procedures, fostering team collaboration and performance consistency.
Education
Cumberland ValleyMechanicsburg, PA
High School Diploma
06-2006
University Overview
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Retail operations
- Customer rapport
- Recruiting and interviewing
- Customer relationship management (CRM)
- Retail operations management
- Staff development
- Sales growth
- Policy enforcement
- Orientation and training
Certification
- Food Safety Manager, National Registry of Food Safety Professionals - July 22, 2025-July 22, 2030.
- RAMP Server/Seller Training - December 12, 2025 to December 12, 2027
Timeline
Assistant Manager
Top Star Express
07.2012 - Current
Warehouse Worker
Ingram Micro
10.2010 - 01.2012
Host
Applebee's Grill + Bar
08.2007 - 10.2010
Cumberland Valley
High School Diploma