Ashley Schofield
North Las Vegas,NV
Summary
Knowledgeable receptionist administrator with robust background in managing front-desk operations and administrative tasks. Proven track record of streamlining appointment scheduling and enhancing customer satisfaction. Demonstrated skills in multitasking and effective communication.
Overview
16
16
years of professional experience
Work History
Salon Manager
Lash Lab
09.2013 - Current
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
- Maximized stylist productivity by coordinating schedules, managing appointment cancellations, and ensuring optimal utilization of resources.
- Managed approximately 30 incoming calls, emails, and texts per day
Team Leader
Crocs Shoes
07.2011 - 10.2011
- Managed a team of retail associates, fostering a positive work environment that encouraged collaboration and productivity.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Greeted customers entering store and responded promptly to customer needs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Team Leader
Lush Fresh Handmade Cosmetics
06.2009 - 07.2011
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Esthetician License - Esthetics
Marinello School of Beauty
San Francisco, CA09.2012
Skills
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
- Client relations
- Recruitment and hiring
- Health and safety regulations
- Client satisfaction
- Appointment scheduling
- Strong organization
- Phone etiquette
- Calendar management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Salon Manager
Lash Lab
09.2013 - Current
Team Leader
Crocs Shoes
07.2011 - 10.2011
Team Leader
Lush Fresh Handmade Cosmetics
06.2009 - 07.2011
Esthetician License - Esthetics
Marinello School of Beauty
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