Ashley Schroeder
Portland,OR
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Novel Club Leader focused on developing and implementing interesting and beneficial programs to help high school youth. Devises plans, gathers resources and assigns personnel to accomplish objectives and exceed expectations. Enthusiastic Student Athlete dedicated to pursuing goals, promoting team player mentality and performing well under pressure. Extensive experience in leadership positions and working with teams. Committed to helping others through effective time management, good sportsmanship and motivation.
Overview
1
1
Certification
Work History
Customer Service Associate
Walgreens
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Solved problems with products and services by providing customers with technical support.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Education
High School Diploma -
06.2023
- 3.6 GPA
- Elected Captain of Cross Country and Track & Field
- Extracurricular Activities: Choir
- Novel Club Member
- Awarded Varsity Letter in Track & Field
- Awarded Second Honors
Skills
- Team Collaboration
- Clerical Support
- Problem Resolution
- Product Knowledge
- Inventory Control
- Refunds and Exchanges
- Customer Service
- Assertiveness
- Stress Management
- Multitasking
- Positive Attitude
- Problem Solving
Certification
- CPR Training - September to December 2022
Languages
Latin
Professional Working
Russian
Limited Working
Arabic
Elementary
Spanish
Elementary
Choir
Have been in a choir member for 15 years. Was in school choirs for awhile then joined Pacific Youth Choir for 8 years. The Pacific Youth Choir is a professional youth choir that performs with the Oregon Symphony and the American Choral Directors Association.
Timeline
Customer Service Associate - Walgreens
08.2023 - Current
St. Mary's Academy - High School Diploma,