Ashley Schumacher
Saint Cloud,MN
Summary
Dynamic professional with a proven track record at Scrubs & Beyond, excelling in customer service and team leadership. Skilled in problem-solving and employee scheduling, I enhanced workflow efficiencies and improved customer satisfaction. Adept at training staff and managing operations, I consistently contributed to a positive work environment and operational success.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Scrubs & Beyond
Waite Park, MN
02.2021 - Current
- Supported daily operations by managing team schedules and coordinating staff activities.
- Assisted in inventory management processes to ensure stock accuracy and availability.
- Contributed to customer service improvements by resolving inquiries and providing timely assistance.
- Collaborated with team members to streamline communication and enhance workflow efficiencies.
Call Center Agent
PCI
Saint Cloud, MN
06.2020 - 12.2020
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed high-volume call handling, demonstrating adaptability in fast-paced environment.
- Documented customer interactions in CRM software to ensure accurate record-keeping and follow-up.
- Collaborated with team members to streamline processes, enhancing overall service delivery.
Receptionist/Medical Historian
Biolife Plasma Services
Waite Park, MN
03.2018 - 04.2020
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate staff members promptly.
- Maintained accurate patient records using electronic health record (EHR) systems.
Key Holder
Lane Bryant
Saint Cloud, MN
04.2015 - 03.2018
- Assisted in daily store operations, ensuring optimal product presentation and inventory management.
- Supported team by training new employees on store policies and customer service standards.
- Maintained accurate cash handling procedures during transactions and end-of-day reconciliations.
- Coordinated merchandise replenishment to enhance customer shopping experience and maximize sales potential.
Education
High School Diploma -
Springfield Public High School
Springfield, MN05.2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Employee scheduling
- Recruiting and interviewing
- Customer relationship management (CRM)
Timeline
Assistant Manager
Scrubs & Beyond
02.2021 - Current
Call Center Agent
PCI
06.2020 - 12.2020
Receptionist/Medical Historian
Biolife Plasma Services
03.2018 - 04.2020
Key Holder
Lane Bryant
04.2015 - 03.2018
High School Diploma -
Springfield Public High School