Ashley Scrimmager
Dallas,Texas
Summary
Results-driven professional focused on delivering exceptional support to well cultured company. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Lead Concierge
Stratton Amenities
01.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Scheduling and completion of all amenities’ requests tailored to resident specifications
Claims Specialist
Pilot Catastrophe
09.2021 - 01.2023
- Assembled monthly report to clients summarizing all potential exposure to referred open claims and net savings profit
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
Account Manager
Precision Innovation Group Inc
01.2019 - 09.2021
- Implemented strategies for prompt completion of tasks to ensure more effective workflow
- Recruited and trained new hires for entirety of training including ethics and company policies
- Managed team productivity and conducted daily one on one support meetings to establish goals
- Provided leadership and guidance to fellow managers to cultivate strong morale and teamwork
- Developed concepts to advance communication of product knowledge and services
- Analyzed teams' averages and devised plan of action for improved closed sales
Workers Comp Hearing Representative
Law Offices of McNamara & Drass, LLP
06.2018 - 01.2019
- Developed and asserted defenses to opposing party for successful litigation and delivery of arguments
- Negotiated and facilitated case settlements to completion in order to expedite claim closures
- Led training seminars to educate clients and legal team on updated legal codes and regulations
- Composed hearing reports outlining individual case status and plan of action to advance closure
- Supervised accounts and client services for effective case management and client satisfaction
- Delegated tasks to secretaries and clerks and managed deadlines according to assignment priority
- Analyzed data to construct review of case and establish recommendations for settlement
Workers Comp Hearing Representative
Work Comp Resolutions, Inc
02.2017 - 06.2018
- Prepared case documents including pre-trial conference statement, exhibits, pre and post-trial briefs
- Represented clients during pre-trial and trial hearings at Workers Compensation Appeals Boards
- Strategized with clients to ensure effective communication, relations, and outcome for the needs of the case
- Drafted reports for the client detailing all events that transpired during hearings and negotiations
- Tracked objection periods for Notices of Intention, Petitions, and Motions and sent proper response
- Assembled monthly report to clients summarizing all potential exposure to referred open cases and net savings profit
Workers Comp Litigation Specialist
Resolution Partners Micro & Macro, LLC
04.2014 - 02.2017
- Managed, organized, and negotiated extensive case load of over one hundred files under no supervision
- Prepared case documents including pre-trial conference statement, exhibits, pre and post-trial briefs
- Appeared at pre-trial and trial hearings at Workers Compensation Appeals Boards
- Ran Electronic Adjudication Management System reports to establish existing parties to the case and decipher moving parties
- Tracked deadlines for service of exhibits to opposing parties as well as serve exhibits to the parties
- Implemented and constructed company policies and procedures for efficient operational flow of work environment
Education
Adjusters License - Texas All Lines Insurance
The Adjuster School
Dallas, TX12.2021
Bachelor of Arts - Paralegal Studies
Platt College-Ontario
Ontario, CA09.2014
Skills
- Office streamlining
- Reporting capabilities
- Project Oversight
- Communications Strategies
- Negotiations and Critical Thinking
- Policy and procedure adherence
- Hospitality service expertise
Affiliations
Member: R.T. Fields Bar Association
Timeline
Lead Concierge
Stratton Amenities
01.2023 - Current
Claims Specialist
Pilot Catastrophe
09.2021 - 01.2023
Account Manager
Precision Innovation Group Inc
01.2019 - 09.2021
Workers Comp Hearing Representative
Law Offices of McNamara & Drass, LLP
06.2018 - 01.2019
Workers Comp Hearing Representative
Work Comp Resolutions, Inc
02.2017 - 06.2018
Workers Comp Litigation Specialist
Resolution Partners Micro & Macro, LLC
04.2014 - 02.2017
Adjusters License - Texas All Lines Insurance
The Adjuster School
Bachelor of Arts - Paralegal Studies
Platt College-Ontario