Ashley Selva
Austin,TX
Summary
An accomplished Service Onboarding and Development Manager with three years of experience in the financial services industry. Proficient in providing exceptional service delivery to clients and onboarding 22 financial representative associates in a fast-paced environment to achieve business objectives. Some of my qualifications include extensive financial industry expertise, service onboarding and support management, process improvement, strong problem-solving abilities, and continuous learning and adaptability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Onboarding and Development Manager
Charles Schwab & Co
04.2023 - Current
- Facilitate the licensing and certification process for new hires, ensuring they acquire the necessary licenses, including SIE, Series 7, Series 63, and broker training through a comprehensive 6-month training program.
- Monitor the progress and performance of new hires throughout the onboarding and training process, providing regular feedback, coaching, and guidance to foster professional development.
- Collaborate with internal stakeholders, such as HR, Legal, and Compliance, to ensure alignment of onboarding and training initiatives with company policies and industry regulations.
- Ensure a seamless transition and integration of new hires into their respective roles and responsibilities.
Brokerage Services Manager
Charles Schwab & Co
05.2022 - 03.2023
- Manage daily operations of the brokerage services department to ensure efficient and exceptional delivery of services to clients.
- Supervise and motivate a team of 8 associates, conduct performance reviews, and develop coaching plans to ensure continuous improvement and exceptional service delivery.
- Conduct market analysis and research to keep abreast with industry trends and recommend changes in services to meet changing needs of clients.
- Act as a liaison between the company and regulatory bodies to ensure compliance with industry standards and regulations.
Financial Service Professional
Charles Schwab & Co
05.2020 - 05.2022
- Provided clients with a range of financial and investment services, including account opening, trading, education on complex investment strategies, and other products and services.
- Conducted market research and analysis to identify investment opportunities.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Built and deepened productive relationships with prospective and existing clients to drive sustained growth.
Education
Bachelor of Exercise And Sports Science -
Texas State University
San Marcos, TX12.2019
Skills
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Proficient in market analysis and research
- Proficient in regulatory compliance
- Critical Thinking
- Fluent in Spanish
Certification
- Series 7: General Securities Representative
- Series 9/10: General Securities Sales Supervisor
- Series 63: Uniform Securities Agent State Law Exam
Timeline
Service Onboarding and Development Manager
Charles Schwab & Co
04.2023 - Current
Brokerage Services Manager
Charles Schwab & Co
05.2022 - 03.2023
Financial Service Professional
Charles Schwab & Co
05.2020 - 05.2022
Bachelor of Exercise And Sports Science -
Texas State University