Ashley Serrata
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
10
10
years of professional experience
Work History
Debt Collector/Team Leader/Customer Service Representative
Global Recovery Solutions LLC
06.2018 - Current
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Conducted thorough research and investigations into debtor backgrounds, identifying assets and potential leverage points for negotiations.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
- Developed rapport with debtors by demonstrating understanding of their situations while clearly outlining available solutions for resolving debts owed.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
Real Estate Agent
Emerald City Realty LLC, Escobar Realty LLC
09.2017 - 04.2020
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Negotiated, facilitated, and managed real estate transactions.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Hostess/Server
T.G.I FRIDAYS
06.2014 - 09.2017
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Used cash registers and credit card machines to cash out customers.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
MBA -
Southern New Hampshire University
Online06.2025
Bachelor of Professional Studies -
SUNY Old Westbury
Old Westbury, NY08.2020
Skills
- Business Correspondence Writing
- Negotiation
- Account Management
- Stress Tolerance
- Call Center Experience
- Payment Acceptance
- Client Relations
- Time management
- Conflict resolution
- Attention to detail
- Active listening
- Adaptability
- Effective communication
- Organizational skills
Accomplishments
I have been nominated for the National Society of Leadership and Success, pending my acceptance by February 22nd, 2024.
Languages
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Debt Collector/Team Leader/Customer Service Representative
Global Recovery Solutions LLC
06.2018 - Current
Real Estate Agent
Emerald City Realty LLC, Escobar Realty LLC
09.2017 - 04.2020
Hostess/Server
T.G.I FRIDAYS
06.2014 - 09.2017
MBA -
Southern New Hampshire University
Bachelor of Professional Studies -
SUNY Old Westbury
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