Ashley Sese
Pittsburg,CA
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
6
6
years of professional experience
Work History
Public Safety Dispatcher
University of California San Francisco
04.2024 - Current
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Input information from calls into system using RIMS and maintaining accuracy of details.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Associate Teacher
Bright Horizons Child Development Center
05.2019 - 08.2022
- Watched and documented behaviors for use in identifying areas in need of support.
- Built and maintained productive relationships between students, teachers and parents.
- Helped lead teacher set up and manage classroom and outdoor activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Applied play-based strategies to provide diverse approaches to learning.
Education
Certificate - Dispatcher, Public Safety
Contra Costa Law Enforcement Training Center
Martinez, CA09-2024
Certificate - Software Development
University of California, Berkeley Extension
Berkeley, CA03-2023
High School Diploma -
Hogan High School
Vallejo, CA 06-2011
Skills
- Status reporting
- Radio traffic monitoring
- Personnel notification
- Records management
- Highly effective communication
- Law enforcement policies
- Incident documentation
- Record keeping
Timeline
Public Safety Dispatcher
University of California San Francisco
04.2024 - Current
Associate Teacher
Bright Horizons Child Development Center
05.2019 - 08.2022
Certificate - Dispatcher, Public Safety
Contra Costa Law Enforcement Training Center
Certificate - Software Development
University of California, Berkeley Extension
High School Diploma -
Hogan High School