Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Rohrer

Durant

Summary

Dynamic Public Safety Dispatcher with proven expertise in emergency call response and incident documentation at Choctaw Casino. Demonstrated highly effective communication and records management skills, enhancing community safety through efficient triaging and collaboration with law enforcement. Proficient in software for tracking and monitoring, ensuring timely and accurate support during critical situations.

Overview

9
9
years of professional experience

Work History

Public Safety Dispatcher

Choctaw Casino
04.2023 - 04.2025
  • Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
  • Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
  • Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
  • Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.

Pawn Broker

EZ Pawn
06.2022 - 04.2023
  • Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
  • Made loans on Type items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
  • Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
  • Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
  • Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
  • Organized store shelves to display most attractive inventory.
  • Welcomed customers to shop and offered to answer questions on merchandise.
  • Processed new inventory to ready for stocking on sales floor.
  • Processed payments, handled cash and securely initiated bank deposits for $Amount revenue-grossing pawn shop.

Service Desk Associate

Walmart
03.2016 - 07.2018
  • Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
  • Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
  • Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
  • Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.

Sales Representative

US Cellular Wireless
11.2020 - 02.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.

Education

High School Diploma - Basic

Kingston High School
Kingston
06.2012

Skills

  • Highly effective communication
  • Radio communications
  • Emergency call response
  • Incident documentation
  • Information gathering
  • Memory retention
  • Typing speed
  • Emergency protocols
  • Records management
  • Proficient in software
  • Radio traffic monitoring
  • Status reporting

Timeline

Public Safety Dispatcher

Choctaw Casino
04.2023 - 04.2025

Pawn Broker

EZ Pawn
06.2022 - 04.2023

Sales Representative

US Cellular Wireless
11.2020 - 02.2022

Service Desk Associate

Walmart
03.2016 - 07.2018

High School Diploma - Basic

Kingston High School

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Haley Rohrer