Ashley Sharkey
Philadelphia,PA
Summary
Compassionate Patient Service Associate recognized for the ability to complete tasks efficiently and productively. Skilled in patient registration, scheduling appointments, and managing patient records. Excel at communication, empathy, and problem-solving which enhance patient satisfaction and streamline office operations. Ready to leverage skills in a new environment to facilitate smooth administrative functions and improve patient care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Associate
Penn Medicine
Mount Laurel, NJ
10.2023 - 03.2025
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Assisted with patient check-in and registration by verifying insurance coverage, collecting co-payments, and scheduling follow-up appointments.
- Scheduled laboratory tests for referring physicians based on their orders.
- Performed data entry tasks into electronic health record system.
- Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.
- Provided information to patients regarding billing procedures and payment plans.
- Performed administrative duties such as filing medical records, completing paperwork, and updating patient databases.
- Greeted and provided assistance to patients upon arrival at the clinic.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Obtained informed consent and payment documentation from patients and filed in system.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Bartender/Server
Dave & Busters
Philadelphia, PA
01.2018 - 07.2024
- Created a welcoming environment for visiting guests, providing a memorable experience.
- Demonstrated the ability to multi-task at a fast pace while dealing with various situations and individuals.
- Communicated product knowledge to facilitate guest decision making and upselling product.
- Operated Micros POS system, maintained a clean and organized workstation/bar, as well as safety and sanitation standards.
- Trained new employees on policy and procedure as well as store and company standards and knowledge.
- Monitored cash registers and collected payments for food and drink.
- Bar inventory.
Store Manager
PUMA
Philadelphia, PA
09.2014 - 01.2018
- Responsible for store's daily and monthly operations and reporting.
- Drove highest KPI's within the district/company through training and maintaining top talent.
- Ensured proper cash controls and loss prevention procedures were in place and followed.
- Maintained high evaluation scores for audits, mystery shops and quality control, consistently over 90%.
- Recruited, interviewed, hired, developed, evaluated, coached and counseled employees.
- Conducted monthly staff performance evaluations to establish career progression plans for key staff retention and reduction of staff turnover.
Education
The Restaurant School of Philadelphia at Walnut Hill - Pastry Arts, Culinary Arts
The Restaurant School of Philadelphia At Walnut Hill
Philadelphia, PA07.2009
High School Diploma -
Franklin Towne Charter High School
Philadelphia, PA01.2008
Skills
- Patient registration
- Insurance verification
- Medical terminology
- Healthcare systems
- Medical records management
- Clinical practice operations
- Handling internal and external theft
- Communications with loss prevention
References
Reference upon request
Certification
Servsafe
Ramp
Timeline
Patient Service Associate
Penn Medicine
10.2023 - 03.2025
Bartender/Server
Dave & Busters
01.2018 - 07.2024
Store Manager
PUMA
09.2014 - 01.2018
The Restaurant School of Philadelphia at Walnut Hill - Pastry Arts, Culinary Arts
The Restaurant School of Philadelphia At Walnut Hill
High School Diploma -
Franklin Towne Charter High School
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