Ashley Shelley
Summary
Service professional with 13+ years of experience in healthcare and costumer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Team-oriented, dependable and performance-driven.
Overview
13
13
years of professional experience
Work History
Patient Service Technician/ In-office Phlebotomist/ Floater
Laboratory Corporation of America Holdings
01.2018 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained an efficient work flow in a large office setting of five physicians.
- Maintained a clean and organized work area to ensure efficient and safe working conditions.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Assisted in training new phlebotomists and the setup of new client offices.
- Travel to different client offices all over Northeast Alabama
- Monitored supply levels and placed orders for laboratory supplies.
Medical Assistant
Dr Keel & Associates Healthcare
10.2015 - 01.2018
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Obtained client medical history, medication information, symptoms, allergies and vital signs.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Doctors Med Care
01.2015 - 10.2015
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Obtained client medical history, medication information, symptoms, allergies and vital signs.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Administrative Assistant
Superior Auto Paint & Body
01.2011 - 09.2012
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Created auto estimates for insurance companies.
- Ordered auto parts from different companies.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Used different computer software such as but not limited to Microsoft Word, Excel, PowerPoint, etc.
Education
Associate in Science -
Gadsden State Community College
Gadsden, AL05.2012
General Studies in Pre-Nursing -
University of Alabama at Birmingham
Birmingham, AL05.2010
Diploma with Advanced Academic Endorsements -
Southside High School
Southside, AL05.2007
Skills
- Organized
- Dependable
- Analytical Problem Solving
- Mitigate Stressful Situations Well
- Travel Phlebotomist
- Flexible
- Financial Recordkeeping
- Customer Service
- Using Computer Software
- Team Leader
Certification
Timeline
Patient Service Technician/ In-office Phlebotomist/ Floater
Laboratory Corporation of America Holdings
01.2018 - Current
Medical Assistant
Dr Keel & Associates Healthcare
10.2015 - 01.2018
Medical Assistant
Doctors Med Care
01.2015 - 10.2015
Administrative Assistant
Superior Auto Paint & Body
01.2011 - 09.2012
Associate in Science -
Gadsden State Community College
General Studies in Pre-Nursing -
University of Alabama at Birmingham
Diploma with Advanced Academic Endorsements -
Southside High School
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